ZAINAB ADEWUNMI
CUSTOMER SERVICE REPRESENTATIVE
COIMBRA
Summary
Engaging and patient customer service professional with 4+ years of experience responding to all types of customer inquiries. to join a company to grow customer loyalty and maintain the highest level of customer service. problem solver with detailed orientation and active listening skills. They come with a high level of professionalism and strong keyboarding skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Support Agent
Boost Internet GmbH
Munich
05.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- answered a constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- I responded to the client about our products on all marketplaces (Amazon, eBay, Wayfair, Home24, OTTO,Etsy, and Faire).
- Tracked customer service cases and updated service software with customer information.
- Generated reports to track performance and analyze trends.
Customer Service representative
Genix
New York
07.2021 - 03.2022
- Answered customer telephone calls promptly to avoid on-hold wait times, responded to questions, and provided information on relevant services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Filling out the form in the CRM based on the results of the conversation
- Worked on Application like zoiper, Thunderbird, and Shopify.
- Brought forth excellent customer service skills and a commitment to client satisfaction.
Logistics Coordinator
Unicorn Company
Kharkov
08.2020 - 02.2021
- Taking care of customer requests for auto transportation across the 48 contiguous States of the United States
- Multitasking by handling several requests from driver on a daily basis and providing enroute supervision and support
- I establish and maintain relationships with customers and clients, creating a new client database
- Tracked orders and notified customers of their status or potential delays.
- Coordinated shipping requests for expedited delivery and documented them accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented them accurately to achieve correct billing.
Customer Sales Representative
MD
Kharkiv
10.2019 - 05.2020
- Handling client calls, responding to product and service questions, and providing information on relevant products and services
- Described product highlights and benefits to help guide purchasing decisions.
- Using spreadsheets to manage, organize, and input data
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Executive Administrative Assistant
Fastlink
ABUJA
08.2017 - 12.2018
- Handled scheduling for the executive's calendar and prepared meeting agendas and materials.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Coordinated and booked airfare, hotels, and ground transportation, and prepared an itinerary to facilitate successful trips.
- Scheduled appointments and handled calendars for senior leadership.
Education
V.n karazin -
09.2019 - Current
School taught me various aspects that have helped me improved verbal, moral,
intellectual, physical, and social skills, as well as a strong capacity for higher-order
thinking skills such as analyzing and problem solving.
09.2019 - 05.2023
Skills
Sales expertise
Complaint resolution
Creative problem solving
Report preparation
Multi-line phone talent
Receiving support
CRM
Route dispatch
Accomplishments
- Telephone Service: professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations: Earned high marks for customer satisfaction, company-wide.
- Customer Follow-up: Ensured that customers were satisfied with company products and services by making purchase follow-up calls.
- Conflict Resolution: Responsible for handling customer account inquiries and accurately providing information to ensure the resolution of product complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Support Agent - Boost Internet GmbH
05.2022 - 03.2023
Customer Service representative - Genix
07.2021 - 03.2022
Logistics Coordinator - Unicorn Company
08.2020 - 02.2021
Customer Sales Representative - MD
10.2019 - 05.2020
YEXTRA-CURRICULAR ACTIVITIES - V.n karazin,
09.2019 - Current
UCD Acedemy - ,
09.2019 - 05.2023
Executive Administrative Assistant - Fastlink
08.2017 - 12.2018