Aamir Mir
Receptionist
Rua Maria Vieira Da Silva Lote 11 Grândola
Summary
Friendly hospitality worker committed to customer satisfaction. Enthusiastic, energetic professional with exceptional communication skills. Highly experienced and knowledgeable with hospitality technology and software.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Receptionist
Sublime Comporta
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Manage check in and check outs.
- Manage payments
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Welcome Ambassador
Sublime Comporta
01.2023 - 05.2024
- Guide and lead the arrival experience of guests
- Provide information about the property and transport lagguages
- Responding to guests request and direct guests
Technical Support Specialist
Webhelp
08.2022 - 02.2023
- Provides technical support identifying, investigating, and resolving users problems with Apple products software and hardware for problems
Front Desk Receptionist
White Shell Beach Villas
03.2022 - 08.2022
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
Technical Support Specialist
Amazon
03.2019 - 02.2022
- Provides technical support identifying, investigating, and resolving users problems with Amazon products software and hardware for problems
Technical Support Specialist
Teleperformance
10.2017 - 03.2019
- Company Overview: European university
- Provides technical support identifying, investigating and resolving users problem with adobe products and software and hardware problems
- European university
Guest Relations Coordinator
Manan Regency
02.2016 - 03.2017
- Ensuring and providing flawless upscale professional and high class guest service experience
- Analysing guest feedback and providing strategic directions to continuously improve over all rating
- Responding to guest needs and anticipating their unstated ones
Education
Higher secondary -
NIOS
Hotel management course - Technical support specialist
Europeon University
10.2017 - 03.2019
General management course - undefined
Himayat
Skills
- Team Leadership
- Analytical Decision-Making
- Troubleshooting Expertise
- Client Engagement
- Customer Service Problem Solving
- Effective Communication
- Effective Problem Solving
- Team Leadership
Timeline
Receptionist
Sublime Comporta
05.2024 - Current
Welcome Ambassador
Sublime Comporta
01.2023 - 05.2024
Technical Support Specialist
Webhelp
08.2022 - 02.2023
Front Desk Receptionist
White Shell Beach Villas
03.2022 - 08.2022
Technical Support Specialist
Amazon
03.2019 - 02.2022
Technical Support Specialist
Teleperformance
10.2017 - 03.2019
Hotel management course - Technical support specialist
Europeon University
10.2017 - 03.2019
Guest Relations Coordinator
Manan Regency
02.2016 - 03.2017
General management course - undefined
Himayat
Higher secondary -
NIOS
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