AARON GASPER D'SOUZA
Housekeeping Supervisor
Vila Franca De Xira
Summary
Dynamic Housekeeping Supervisor with a proven track record at Martinhal Lisbon Oriente, excelling in guest satisfaction and operational efficiency. Demonstrated leadership and strong communication skills while managing staff and maintaining high hygiene standards. Adept at inventory management and resolving guest complaints, ensuring a seamless experience for all visitors.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Housekeeping Supervisor
Martinhal Lisbon Oriente
Parque Das Nacoes, Lisbon
05.2023 - Current
- Conducted regular inspections of guest rooms and public spaces to maintain high levels of hygiene and guest satisfaction.
- Managed housekeeping staff, delegate tasks and ensure efficiency in daily operations.
- Coordinate the requisition of cleaning products, guest amenities and supplies.
- Assist in resolving guest complaints and special requests in a professional manner.
- Maintain proper inventory levels and organize staff schedules.
Housekeeping Management Training
MARTINHAL HOTELS AND RESORTS
Cascais, Lisbon
01.2022 - 01.2023
- Inspecting rooms and public areas on a daily basis.
- Scheduling shifts and assigning tasks to the team on a daily basis.
- Monitor and requisite for cleaning products and guest amenities.
- Handle customer complaints and special requests.
- Reporting maintenance as and when required.
- Handling in-house laundry operations.
Housekeeping Control Desk Manager
MAHINDRA HOLIDAYS AND RESORTS PVT LTD
Margao, Goa, India
11.2020 - 12.2021
- Manage housekeeping control desk.
- Handle all incoming guest requests and complaints.
- Performing cleaning duties in all guest areas, rooms and back of the house.
- Monitor and requisite for cleaning products and guest amenities.
- Interacting with clients to ask for constructive feedback.
- Adhering the COVID and safety protocols
PROFESSIONAL INTERNSHIP IN ALL MAJOR DEPARTMENTS
ALILA DIWA
Margao , Goa, India
09.2018 - 02.2019
- FRONT OFFICE- Escorting guests to their respective rooms, showing guests the property, servicing guests at the lobby.
- HOUSEKEEPING - Servicing guest rooms during morning service and turn down service, maintenance and up keeping of guest corridors, maintaining and managing floor pantry, assisting in laundry services as and when required.
- F&B SERVICE - assisting in maintenance of stock room, servicing guest tables, maintaining guest areas, preparing mise en place for the bar.
- F&B PRODUCTION- Servicing guests at the tea and Indian street food kiosk, preparing mise en place for the kitchen and assisting in management of stock inward.
Education
Bachelor of Science - INTERNATIONAL HOSPITALITY MANAGEMENT
VMSIIHE
India 03.2017 - 03.2020
Science
Rosary Higher Secondary School
India 04.2015 - 04.2017
Skills
Strong Communication
Leadership skills
Good computer skills
professionalism
Attention to detail
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibilities for the accuracy of the above mentioned particulars.
Timeline
Housekeeping Supervisor
Martinhal Lisbon Oriente
05.2023 - Current
Housekeeping Management Training
MARTINHAL HOTELS AND RESORTS
01.2022 - 01.2023
Housekeeping Control Desk Manager
MAHINDRA HOLIDAYS AND RESORTS PVT LTD
11.2020 - 12.2021
PROFESSIONAL INTERNSHIP IN ALL MAJOR DEPARTMENTS
ALILA DIWA
09.2018 - 02.2019
Bachelor of Science - INTERNATIONAL HOSPITALITY MANAGEMENT
VMSIIHE
03.2017 - 03.2020
Science
Rosary Higher Secondary School
04.2015 - 04.2017
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