AARON GASPER D'SOUZA
Vila Franca De Xira
Summary
Detail oriented housekeeping Supervisor with over 4 years of experience in delivering exceptional guest service in the hospitality industry. Committed to team work and improving team performance. Demonstrated strong leadership and communication skills while managing staff. Skilled at resolving guest complaints, inventory management and ensuring a seamless flow of service throughout the day.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Martinhal Lisbon Oriente
05.2023 - Current
- Conducted regular inspections of guest rooms and public spaces to maintain high levels of hygiene and guest satisfaction.
- Managed housekeeping staff, delegate tasks and ensure efficiency in daily operations.
- Coordinate the requisition of cleaning products, guest amenities and supplies.
- Assist in resolving guest complaints and special requests in a professional manner.
- Maintain proper inventory levels and organize staff schedules.
Housekeeping Supervisor
Lupin Limited
03.2023 - 04.2023
- Assisting housekeeping manager with the housekeeping operations.
- Maintained safe and sanitary environments using GMP protocols and PPE guidelines.
- Assisting in regular inspections of production and packaging areas within the manufacturing plant.
- Adhering the to company safety and sanitary standards.
Housekeeping Management Training
Martinhal Cascais
01.2022 - 01.2023
- Inspecting rooms and public areas on a daily basis.
- Scheduling shifts and assigning tasks to the team on a daily basis.
- Monitor and requisite for cleaning products and guest amenities.
- Handle customer complaints and special requests.
- Reporting maintenance as and when required.
- Handling in-house laundry operations.
Housekeeping Desk Coordinator
Club Mahindra Holidays and Resorts
11.2020 - 12.2021
- Manage housekeeping control desk.
- Handle all incoming guest requests and complaints
- Coordinating with the front office team
- Monitor and requisite for cleaning products and guest amenities.
- Interacting with clients to ask for constructive feedback.
- Adhering the COVID and safety protocols
PROFESSIONAL INTERNSHIP
ALILA DIWA GOA by HYATT
09.2018 - 02.2019
- FRONT OFFICE- Escorting guests to their respective rooms, showing guests the property, servicing guests at the lobby.
- HOUSEKEEPING - Servicing guest rooms during morning service and turn down service, maintenance and up keeping of guest corridors, maintaining and managing floor pantry, assisting in laundry services as and when required.
- F&B SERVICE - assisting in maintenance of stock room, servicing guest tables, maintaining guest areas, preparing mise en place for the bar.
- F&B PRODUCTION- Servicing guests at the tea and Indian street food kiosk, preparing mise en place for the kitchen and assisting in management of stock inward.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - INTERNATIONAL HOSPITALITY MANAGEMENT
V.M. Salgaocar Institute of Hospitality Education
Goa, India04-2020
Associate of Science - Science
Rosary Higher Secondary School
Goa, India03-2017
Skills
- Attention to detail
- Team leadership
- Microsoft and PMS(eg Protel)
- Guest relations
- Problem solving
- Time management and prioritization
- Towel art and room decorations
- Staff training
Languages
ENGLISH
Bilingual or Proficient (C2)
HINDI
Advanced (C1)
KONKANI
Advanced (C1)
Portuguese
Upper intermediate (B2)
Timeline
Housekeeping Supervisor
Martinhal Lisbon Oriente
05.2023 - Current
Housekeeping Supervisor
Lupin Limited
03.2023 - 04.2023
Housekeeping Management Training
Martinhal Cascais
01.2022 - 01.2023
Housekeeping Desk Coordinator
Club Mahindra Holidays and Resorts
11.2020 - 12.2021
PROFESSIONAL INTERNSHIP
ALILA DIWA GOA by HYATT
09.2018 - 02.2019
Bachelor of Science - INTERNATIONAL HOSPITALITY MANAGEMENT
V.M. Salgaocar Institute of Hospitality Education
Associate of Science - Science
Rosary Higher Secondary School
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibilities for the accuracy of the above mentioned particulars.
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