Abayomi Oladele
Customer Support Advisor | Sales Manager
Portimão
Summary
Customer-focused professional with 4+ years of experience in customer service, account management, and sales across Europe and the U.S. Adept at resolving complex issues with empathy and efficiency across chat, email, and phone. Proven ability to troubleshoot tier 1 technical issues and manage end-to-end support, from order to resolution. Fluent in English, Russian, and Yoruba. Based in Portugal and fully equipped for remote work.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Website Sales Manager
WixFresh
01.2024 - 03.2025
- Managed and supported U.S. and European clients through live chat and email channels.
- Guided customers on service setup, inquiries, and troubleshooting.
- Maintained high customer satisfaction through consistent follow-ups and proactive support.
Video Producer (Freelance)
For Recording Artists
01.2022
- Coordinated production logistics, post-editing, and remote collaboration.
- Maintained consistency in client communication and delivery.
Sales Representative / Senior Account Manager
GBM Solutions
01.2020 - 01.2021
- Handled inbound inquiries and converted leads into long-term clients.
- Provided order-related support and follow-up, ensuring client satisfaction.
- Leveraged upselling and customer care techniques to increase revenue.
Account Manager
Stocks Market
01.2019 - 01.2020
- Provided real-time customer support, addressing technical and operational issues.
- Evaluated solutions to improve productivity and enhance the customer experience.
- Escalated and resolved critical concerns with precision.
Brand Consultant
Threegods Creative House
01.2015 - 01.2017
- Supported brand outreach and customer communication strategy.
- Balanced business goals with client expectations through tailored offerings.
Education
Master of Science - Industrial Machinery Engineering
Sumy State University
01.2016 - 01.2018
Bachelor of Science - Machine Engineering
Sumy State University
01.2011 - 01.2016
High School Diploma - undefined
Becky Parker International College
01.2004 - 01.2010
Skills
- Live Chat
- Email Support
- Phone Support
- Tier 1 Technical Troubleshooting
- Order & Shipping Issue Resolution
- CRM & Helpdesk Systems
- Account Verification & Processing
- Fast Learner with Growth Mindset
- Wix Editor
Interests
Basketball
Football
Traveling
Additional Highlights
- Experienced in supporting US/UK customer bases
- Skilled at remote collaboration and self-management
- Ready to work flexible shifts, including weekends
- Strong communication and empathy in challenging scenarios
Tools And Software
- CRM Systems (HubSpot, Zoho, etc.)
- Google Workspace
- Helpdesk Platforms (Zendesk, Intercom)
- Adobe Creative Suite (Photoshop)
- Figma, Adobe XD
Timeline
Website Sales Manager
WixFresh
01.2024 - 03.2025
Video Producer (Freelance)
For Recording Artists
01.2022
Sales Representative / Senior Account Manager
GBM Solutions
01.2020 - 01.2021
Account Manager
Stocks Market
01.2019 - 01.2020
Master of Science - Industrial Machinery Engineering
Sumy State University
01.2016 - 01.2018
Brand Consultant
Threegods Creative House
01.2015 - 01.2017
Bachelor of Science - Machine Engineering
Sumy State University
01.2011 - 01.2016
High School Diploma - undefined
Becky Parker International College
01.2004 - 01.2010
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