Abdalla Ahmed
Madrid
Summary
I am an experienced Customer Service Representative with a strong track record of improving customer satisfaction and building long-term customer loyalty. Over the years, I have developed the ability to understand customer needs quickly, handle complex situations with empathy, and turn challenges into positive experiences. I have hands-on experience in creating and supporting effective training programs, refining service policies, and applying data-driven insights to improve team performance and increase first-call resolution rates. I enjoy collaborating with teams to identify areas for improvement and implementing practical solutions that deliver measurable results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Customer Service & Digital Marketing
Teleperformance
Lisbon, Portugal
12.2023 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Marketing Specialist
Zitrozone unipessoal LDA
Lisbon
02.2019 - 11.2023
- As a Marketing Specialist, I identify growth opportunities and develop strategies to enhance market position. I analyze trends, build client relationships, and create actionable plans.
- Accomplishments:
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Organised and led high-impact client meetings and networking events to foster business relationships.
- Leveraged CRM systems to track sales performance and identify areas for improvement.
- Grew customer base by identifying needs and delivering relevant product solutions.
General Manager
Sheikh Hamdan Bin Mohammad Bin Rashed Al Maktoum Privet Office .
Dubai, United Arab Emirates
03.2014 - 02.2018
- A General manager, I create and implement strategies to promote products and services. I analyze market trends and manage campaigns to engage target audiences.
- Accomplishments:
- Experienced General Manager with a solid background in managing day-to-day operations and supporting long-term business growth within a family office environment.
- Focused on leading with integrity, clarity, and a strategic mindset to ensure smooth operations and effective decision-making.
- Committed to improving internal processes, increasing operational efficiency, and delivering sustainable business results.
- Led daily operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented strategic initiatives to enhance client relationships and service offerings.
- Oversaw budgeting processes, optimizing resource allocation for various projects.
- Mentored team members, fostering professional development and improving overall team performance.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Coordinated with cross-functional teams to streamline communication and collaboration on key projects.
- Established performance metrics, driving accountability and continuous improvement across departments.
- Cultivated strong partnerships with stakeholders to support long-term business objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Bachelor of Administration - Buisness Adminstration
Ajman University
UAE10.2006
Skills
- Team Collaboration
- Problem-Solving
- Business Strategy
- Sales & Revenue Growth
- Policy Optimization
- Data Analysis
- Customer Satisfaction
- Training & Development
- Communication
- Ability to motivate and inspire team members towards common goals, fostering a collaborative work environment
- Proven track record of mentoring junior team members, providing guidance and support for their professional development
- Effective time management and organizational skills, proven by successfully managing multiple projects simultaneously
- Strong interpersonal skills, fostering positive relationships with colleagues and clients alike
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Gmail, Drive)
- Adobe Creative Suite (Photoshop, InDesign)
- Business (Google Analytics, Google)
- CRM software proficiency
- CRM management
- Campaign management
- Project management
- Market trends
- Branding
- Market analysis
- Scheduling
- Pricing structures
- Marketing campaign strategy
- Promotions planning skills
- Campaign development experience
- Campaign tracking
- Digital advertising
- Digital media
- Content management
- Team leadership
- Global marketing
- Customer meeting organization
Personal Information
Title: Customer Support Specialist
Language
Arabic
Native or Bilingual
English
Full Professional
Turkish
Limited Working
Timeline
Customer Service & Digital Marketing
Teleperformance
12.2023 - 12.2025
Marketing Specialist
Zitrozone unipessoal LDA
02.2019 - 11.2023
General Manager
Sheikh Hamdan Bin Mohammad Bin Rashed Al Maktoum Privet Office .
03.2014 - 02.2018
Bachelor of Administration - Buisness Adminstration
Ajman University