Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Adam Doran

Adam Doran

Villamoura

Summary

Hardworking Waiter with 15 plus years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Overview

8
8
years of professional experience

Work History

Head Waiter

The O Cafe
01.2022 - Current
  • Greeted customers and escorted them to their tables.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Prepared seating charts for large parties.
  • Trained new waiters on food service procedures and customer service standards.
  • Monitored wait staff performance and provided feedback when necessary.

Guest Services Liaison

Da Vinci Hotel
Paris
03.2020 - 02.2022
  • Greeted guests upon arrival and provided assistance with check-in procedures.
  • Provided concierge services to assist guests with local attractions, restaurants, transportation, and other activities.
  • Answered incoming calls from guests regarding hotel services, amenities, dining options and local attractions.
  • Greeted guests upon arrival and provided them with menus.
  • Provided excellent customer service by attending to all guest inquiries in a timely manner.
  • Coordinated seating arrangements to ensure efficient service.

Duty Manager

The cork and cavern
Paris
03.2018 - 03.2020
  • Developed and implemented strategies to improve customer service.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.

Restaurant Waiter

The Deck Restaurant
Australia , Sydney
01.2016 - 07.2017
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.

Education

Personal Training

European Institute of Fitness
Spain
01-2012

Hospitality And Catering nvq

Hospitality College
Isle Of Man
09-2007

Skills

  • Team Supervision
  • Table coordination
  • Conflict Management
  • Service prioritization
  • Menu presentation
  • Upselling techniques
  • POS System Operation
  • Guest Relations Management
  • Guest Relations

Languages

English
First Language

References

References available upon request.

Timeline

Head Waiter

The O Cafe
01.2022 - Current

Guest Services Liaison

Da Vinci Hotel
03.2020 - 02.2022

Duty Manager

The cork and cavern
03.2018 - 03.2020

Restaurant Waiter

The Deck Restaurant
01.2016 - 07.2017

Personal Training

European Institute of Fitness

Hospitality And Catering nvq

Hospitality College
Adam Doran