Adam Doran
Villamoura
Summary
Hardworking Waiter with 15 plus years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Head Waiter
The O Cafe
01.2022 - Current
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
Guest Services Liaison
Da Vinci Hotel
Paris
03.2020 - 02.2022
- Greeted guests upon arrival and provided assistance with check-in procedures.
- Provided concierge services to assist guests with local attractions, restaurants, transportation, and other activities.
- Answered incoming calls from guests regarding hotel services, amenities, dining options and local attractions.
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by attending to all guest inquiries in a timely manner.
- Coordinated seating arrangements to ensure efficient service.
Duty Manager
The cork and cavern
Paris
03.2018 - 03.2020
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Restaurant Waiter
The Deck Restaurant
Australia , Sydney
01.2016 - 07.2017
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
Education
Personal Training
European Institute of Fitness
Spain01-2012
Hospitality And Catering nvq
Hospitality College
Isle Of Man09-2007
Skills
- Team Supervision
- Table coordination
- Conflict Management
- Service prioritization
- Menu presentation
- Upselling techniques
- POS System Operation
- Guest Relations Management
- Guest Relations
Languages
English
First Language
References
References available upon request.
Timeline
Head Waiter
The O Cafe
01.2022 - Current
Guest Services Liaison
Da Vinci Hotel
03.2020 - 02.2022
Duty Manager
The cork and cavern
03.2018 - 03.2020
Restaurant Waiter
The Deck Restaurant
01.2016 - 07.2017
Personal Training
European Institute of Fitness
Hospitality And Catering nvq
Hospitality College
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