Adam El Hallouti

As Head Waiter at a prestigious Pestana Group property, I had the opportunity to significantly expand my knowledge and skills in the hospitality industry. While my official title was Head Waiter, my role extended far beyond that, often stepping into managerial duties and acting as a key decision-maker. I oversaw a team of waitstaff, ensuring flawless service delivery while managing daily operations, optimizing workflow, and maintaining strong communication between the front and back of house. This experience allowed me to hone my leadership abilities, handling complex situations and guiding the team through high-pressure scenarios.

I worked closely with senior management, taking on responsibilities such as training, scheduling, and making strategic decisions to ensure the smooth operation of the dining experience. The emphasis on personalized service and attention to detail at Pestana allowed me to refine my approach to guest relations and problem-solving. Surrounded by a team of highly skilled professionals, I gained valuable insights into various facets of the industry, which further accelerated my growth. This role not only sharpened my skills but also propelled me forward in my career, showcasing my ability to manage and lead in the hospitality sector, despite my official title.

As Head Waiter at Fairmont Resort Bay, part of the prestigious Accor Group, I gained invaluable experience that helped me grow both personally and professionally. This role allowed me to refine my knowledge of fine dining and hospitality standards, learning from some of the best in the industry. I developed advanced communication and leadership skills while overseeing a team of waitstaff, ensuring impeccable service and smooth operations in a high-pressure environment. Working in such a renowned establishment also provided me the opportunity to collaborate with a diverse group of professional colleagues, allowing me to absorb a variety of perspectives and techniques. This experience not only enhanced my ability to manage teams and deliver exceptional guest experiences but also instilled a deeper understanding of the hospitality industry as a whole.

My career in hospitality began at the distinguished Mazagan Beach & Golf Resort in Morocco, a flagship destination under the prestigious Kerzner International Group, alongside legendary names such as One&Only and Atlantis Resorts. Stepping into this world of luxury and high standards gave me a solid foundation in guest service excellence.

As a waiter at this 5-star resort, I quickly developed a strong command of culinary arts and beverage service. I gained in-depth knowledge of international cuisine, fine dining standards, and crafted beverage pairings, while also working closely with world-class chefs and seasoned hospitality professionals. This immersive experience sharpened my attention to detail, enhanced my communication skills, and instilled in me a passion for creating memorable guest experiences.

This role was more than a job, it was a launchpad that set the tone for my continued growth in the luxury hospitality sector.