Adriana Garcia Ledezma

Dedicated Customer Service Advisor with extensive experience in fostering positive customer interactions and providing exceptional support. Thrives in fast-paced environments with a strong emphasis on empathy, patience, and clear communication to effectively resolve issues and build lasting trust. Recognized for adaptability and a proactive approach to enhancing both the customer experience and team dynamics. Committed to the principles of teamwork and transparent communication, focusing on continuous learning and professional growth through new challenges and responsibilities.

Currently undergoing training and assessment to become a Real Time Analyst (RTA), gaining hands-on experience in monitoring and managing real-time operations to ensure optimal performance and service levels. Skilled in analyzing data, forecasting workload, and adjusting resources dynamically to meet demand and minimize disruptions. This role requires strong attention to detail, quick decision-making, and effective communication with various teams. At present, I am focused on developing these skills while continuing to apply my customer service expertise to contribute positively in my current role.