AFA KARIM
Lisbon,Portugal
Summary
- Results-oriented professional with extensive experience in call center customer service and sales, coupled with a strong background in administrative tasks. Proven track record of delivering exceptional customer experiences and exceeding sales targets in fast-paced environments. Skilled in effectively managing administrative duties, such as data entry, documentation, and scheduling. Adept at multitasking and problem-solving, with a strong commitment to accuracy and efficiency. Seeking to leverage these skills and experiences to contribute positively to a dynamic team in a customer-centric organization
Overview
14
14
years of professional experience
Work history
Scaffolding supervisor at Shipbuilding Industry
Hanwha Ocean Co, Ltd
Geoje-si, South Korea
07.2023 - 03.2024
CIC (Customer Interaction Center )
ZEISS Group Call center
Gimpo-si, South Korea
10.2022 - 07.2023
Notary Assistant & Costumer service
Notary Office
Meknes
10.2017 - 01.2022
- Worked to ensure quality service and addressed and resolved all customer issues.
Customer service coordinator
ADM VALUE Call Center
CASABLANCA, MOROCCO
07.2014 - 06.2017
Campaign Assistant Demographics and Statistics
High Commission for Planning
Meknes
09.2014 - 09.2014
- Collected reliable and representative data of the Moroccan population from a general survey, especially in Meknes City.
Civil Society Agent
Multiple associations
Meknes
03.2013 - 08.2014
- Participated in social and human campaigns, supporting poor families and children with disabilities.
Construction site manager
Multiple Constructions companies
Meknes
05.2012 - 03.2013
- Ensured good communication between workers and controlled the smooth running of concrete and scrap works.
Cargo Handling Employee
Lirara Company
Meknes
10.2009 - 11.2012
- Performed metallurgical welding assistance, loading and unloading trucks, and cleaning tasks.
Education
Bachelor degree in private law in French Language - undefined
University of Moulay Ismail
Certificate of Success - undefined
search for common ground Organisation ( NGO )
General University Diploma in Legal studies - undefined
University of Moulay Ismail
General Secondary Diploma in Literature and Human sciences - undefined
E-zaytoun High School
Training Certificate - undefined
Micro planet company
Human resources Assistant Qualification Certificate -
IMAGE School
Skills
- Leadership
- Critical thinking and problem solving
- Computer Skills
- Marketing and Sales
- Customer Service
- Ability to Multitask
- Ability to Work Under Pressure
- Ability to Work in a Team
- Fast Learner
- Excellent Communication Skills
Languages
English
French
Arabic
Amazigh
Personal Information
- Place of birth: Tendrara / Morocco
- Date of birth: 09/25/89
- Nationality: Moroccan
Timeline
Scaffolding supervisor at Shipbuilding Industry
Hanwha Ocean Co, Ltd
07.2023 - 03.2024
CIC (Customer Interaction Center )
ZEISS Group Call center
10.2022 - 07.2023
Notary Assistant & Costumer service
Notary Office
10.2017 - 01.2022
Campaign Assistant Demographics and Statistics
High Commission for Planning
09.2014 - 09.2014
Customer service coordinator
ADM VALUE Call Center
07.2014 - 06.2017
Civil Society Agent
Multiple associations
03.2013 - 08.2014
Construction site manager
Multiple Constructions companies
05.2012 - 03.2013
Cargo Handling Employee
Lirara Company
10.2009 - 11.2012
Bachelor degree in private law in French Language - undefined
University of Moulay Ismail
Certificate of Success - undefined
search for common ground Organisation ( NGO )
General University Diploma in Legal studies - undefined
University of Moulay Ismail
General Secondary Diploma in Literature and Human sciences - undefined
E-zaytoun High School
Training Certificate - undefined
Micro planet company
Human resources Assistant Qualification Certificate -
IMAGE School
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