AHMED BAHA
Lisbon,Portugal
Summary
• Over 4 years of experience in Customer Service
• Fluent in Arabic and English , lower intermediate in French , and beginner in Portuguesse and Spanish
• outstanding interpersonal skills, communication skills, and leadership skills
• Patient, organized, passionate, and self-improvement
• Ability to interact and engage with the general public with confidence and flexibility
• Excellent problem-solving capabilities by showing concern towards others
• Strongly believe working in team setting to carry out successful results
• computer skills include : MS Office, Internet and email
• commercial agent -Selling a traditional things
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Cruise ship guest services associate
MSC Cruises
, Europe
07.2023 - 12.2023
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Advised clients on suitable treatments and skincare products offered.
Airport customer service agent
SUD BIO
Casablanca, Morocco
10.2019 - 06.2023
• Assist customers while they are shopping
• Persuade customers to buy products
• Helping clients find thier needs
• Handle Clients , Complaints and requests
Call centre operator
Anglophone
Casablanca, Morocco
06.2019 - 08.2019
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Selling assistant
Samsung
Casablanca, Morocco
01.2019 - 04.2019
• Selling phones and Their accessories
• Taking charge of the store
• Persuade Customers to buy mobile phones and other products
Education
STCW Certificate - Marine Services
Yassine Marine Services
Tunisia 05.2023 - 06.2023
English Studies
University of Hassan II Casablanca
Morocco 09.2015 - 06.2018
Bachelor of Arts -
Tariq ibn Ziyad
Casablanca 09.2014 - 06.2015
Skills
- Communication
- MS Office Suite
- Reception
- Problem-solving
- Customer relations
- Safety monitoring
- Public relations
- Teamwork skills
- Health and safety awareness
Date of birth
- 25/07/1996
Languages
Arabic
Native
English
Advanced
French
Elementary
Spanish
Beginner
Portuguese
Beginner
Timeline
Cruise ship guest services associate
MSC Cruises
07.2023 - 12.2023
STCW Certificate - Marine Services
Yassine Marine Services
05.2023 - 06.2023
Airport customer service agent
SUD BIO
10.2019 - 06.2023
Call centre operator
Anglophone
06.2019 - 08.2019
Selling assistant
Samsung
01.2019 - 04.2019
English Studies
University of Hassan II Casablanca
09.2015 - 06.2018
Bachelor of Arts -
Tariq ibn Ziyad
09.2014 - 06.2015
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