Summary
Overview
Work history
Education
Skills
Date of birth
Languages
Timeline
Generic
AHMED BAHA

AHMED BAHA

Lisbon,Portugal

Summary

• Over 4 years of experience in Customer Service
• Fluent in Arabic and English , lower intermediate in French , and beginner in Portuguesse and Spanish
• outstanding interpersonal skills, communication skills, and leadership skills
• Patient, organized, passionate, and self-improvement
• Ability to interact and engage with the general public with confidence and flexibility
• Excellent problem-solving capabilities by showing concern towards others

• Strongly believe working in team setting to carry out successful results
• computer skills include : MS Office, Internet and email
• commercial agent -Selling a traditional things

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Cruise ship guest services associate

MSC Cruises
, Europe
2023.07 - 2023.12
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Advised clients on suitable treatments and skincare products offered.

Airport customer service agent

SUD BIO
Casablanca, Morocco
2019.10 - 2023.06

• Assist customers while they are shopping
• Persuade customers to buy products
• Helping clients find thier needs
• Handle Clients , Complaints and requests

Call centre operator

Anglophone
Casablanca, Morocco
2019.06 - 2019.08
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Selling assistant

Samsung
Casablanca, Morocco
2019.01 - 2019.04

• Selling phones and Their accessories
• Taking charge of the store
• Persuade Customers to buy mobile phones and other products

Education

STCW Certificate - Marine Services

Yassine Marine Services
Tunisia
2023.05 - 2023.06

English Studies

University of Hassan II Casablanca
Morocco
2015.09 - 2018.06

Bachelor of Arts -

Tariq ibn Ziyad
Casablanca
2014.09 - 2015.06

Skills

  • Communication
  • MS Office Suite
  • Reception
  • Problem-solving
  • Customer relations
  • Safety monitoring
  • Public relations
  • Teamwork skills
  • Health and safety awareness

Date of birth

  • 25/07/1996

Languages

Arabic
Native
English
Advanced
French
Elementary
Spanish
Beginner
Portuguese
Beginner

Timeline

Cruise ship guest services associate

MSC Cruises
2023.07 - 2023.12

STCW Certificate - Marine Services

Yassine Marine Services
2023.05 - 2023.06

Airport customer service agent

SUD BIO
2019.10 - 2023.06

Call centre operator

Anglophone
2019.06 - 2019.08

Selling assistant

Samsung
2019.01 - 2019.04

English Studies

University of Hassan II Casablanca
2015.09 - 2018.06

Bachelor of Arts -

Tariq ibn Ziyad
2014.09 - 2015.06

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AHMED BAHA