Ahmed Darwish
Lisbon
Summary
Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling networking concerns, implementing new software, installing new hardware and addressing user concerns. Brings attention to detail and dedication to technical improvement in each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications and driving the achievement of departmental goals.
Overview
10
10
years of professional experience
Work History
CEO Assistant and IT Field Support Technician
HASAN ALMARZOOQI MANAGEMENT CONSULTANCY | 2018 TO 2021 .D
06.2018 - 08.2021
- Took 10 help ticket jobs daily assigned by IT supervisor and recorded ticket results for reporting and record-keeping.
- Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
- Assisted 20 users per week with implementing new software and network infrastructure to ease the transition to new technology assets and planned operations.
- Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule.
- Responsible for assessing and deploying effective strategies.
- Team leader of 10 traders.
- Filter signals by approving or rejecting them.
- Complete reports for corporate records and meeting presentations.
- Trader giving technical analysis and signals.
- Providing daily and weekly technical reports.
Assistant to the CEO & IT Support
MEKDAD MEDIA CONSULTANCY | 2014-2018 . TURKEY.
03.2014 - 03.2018
- Reported to the CEO and handled a wide variety of day-to-day tasks.
- Maintained schedules, communicated with clients, and arranged travel.
- Handled accounts payable and receivable, and maintained documentations.
- Coordinated company events and ensured employees remained up-to-date on events and initiatives.
Founder
| IMPACT | 2011-2014 . EGYPT.
09.2011 - 10.2014
- Learned from IT professionals how to meet the support needs of a fast-paced technology company serving over 250clients .
- Discovered innovative solutions to common and exceptional problems identified on help tickets assigned by the team supervisor and/or departmental manager.
- Communicated with company representatives and vendors to identify computer products that would support and enhance departmental and company operations.
- Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion.
Skills
- User support and troubleshooting
- Hardware diagnostics and setup
- Software installation
- Service schedule coordination
- Programming languages: Python
- Attention to detail
- Conflict resolution
- 365 Office skills
- Operating Systems : Windows , Linux
Certifications and Licenses
- ITIL - Foundation - (2018)
- Cyber Security CompTia Security + - (In The Corse)
- Python Intermedite Level
Profession Relevant Skills
- Assisting users in person and remotely with hardware-related concerns.
- Utilizing technical training to resolve concerns related to software functionality.
- Providing phone and online support to users.
- Working in a team-oriented environment.
- Implementing documentation protocols into departmental operations.
- Supporting audio-visual interface with computer workstations and telecommunications technologies.
Languages
English
Native or Bilingual
A1
Arabic
Proficient
C2
Portuguese
Beginner
A1
Hobbies and Interests
Outside of work, I like Reading , Witting , Socializing .
Timeline
CEO Assistant and IT Field Support Technician
HASAN ALMARZOOQI MANAGEMENT CONSULTANCY | 2018 TO 2021 .D
06.2018 - 08.2021
Assistant to the CEO & IT Support
MEKDAD MEDIA CONSULTANCY | 2014-2018 . TURKEY.
03.2014 - 03.2018
Founder
| IMPACT | 2011-2014 . EGYPT.
09.2011 - 10.2014
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