AHMED MARZOUGUI
Almada
Summary
a Profile Exceptionally motivated, problem solver, and organized Person, Seeking a position as a sales or administrative assistant in your company to leverage organizational and research skills to support internal and external communication. Highly flexible and adaptable performer, adept at multi-tasking and coordinating sensitive issues. Professional level and experience with SalesForce
Overview
22
22
years of professional experience
1
1
Certification
Work History
Uber Partner
Myself
10.2022 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Experienced in the transportation and delivery of goods, including food, animals, and children, with a strong focus on safety, hygiene, and punctuality.
- Delivered food, goods, and animals safely and on time.
•Transported children and animals with care and responsibility.
YouTube senior process executive data
Cognizant
10.2020 - 10.2022
Costumer Service agent
Teleperformance
11.2019 - 03.2020
Costumer Service agent
Orange
07.2018 - 09.2019
- Identify customers' needs, clarify information, research Manage first-level calls and log them in Sales Forces
- Requirements to relevant internal organizational units, mainly sales, and service
- Recruitment of local manpower through manpower suppliers
- Coordinate with call center and marketing team to ensure
Technical support customer
HP Inc
07.2017 - 04.2018
- Technical support customer service italian market designjet plotter specialties
assistant
Ambrapolimeri
08.2015 - 02.2017
- Execute strategic decisions of senior management marketing manager for North Africa and the middle east
- Dealing with administrative and financial aspects (Negotiating suppliers /producers, managing the administration)
Director and Owner
Marzougui; Ahmed Trading
05.2010 - 04.2015
- Trader; Responsible for customers, solve, retain and promote products (raw material: plastic, metal)
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Logistics Officer
BRT: International Shipping and Logistics Services
07.2008 - 02.2010
- Prepared customer orders with accuracy and efficiency
- Handled product sorting and inventory organization
- Ensured proper packaging and labeling for shipment
- Managed dispatch operations and followed shipping procedures
- Maintained a clean and safe work environment
- Collaborated with the warehouse team to meet daily targets
Department Coordinator
Biondan Italy
03.2003 - 04.2008
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
- Developed and implemented training programs to enhance staff skills and productivity.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
- Organized and maintained department records for easy access and regulatory compliance.
- Provided administrative support to senior leadership as needed, including calendar management, travel arrangements, and document preparation.
Education
Bachelor's degree -
University Economics & Business
08.2004
BTS - Computer Science for Business
IHEC, Carthage
08.2004
Skills
- Computer Technology
- Computer Science
- SalesForce
- Multi-tasking
- Adaptable
- External communication
- Organized Person
- Coordinating
- Problem solver
Websites
Languages
English
Italian
French
Arabic
Tunisian
Portuguese
Intermediate (B1)
Hobbies and Interests
- Sports and Physical Activities
- Volunteering
- Reading
- Language Learning
- Traveling
- Networking
Personal Information
- Place of Birth: Tunis
- Date of Birth: 07/24/80
- Gender: Male
- Nationality: Italian-Tunisian
- Marital Status: Married
Certification
TVDE Certificate (Transporter of Home and Excursion Travel)
- Certified to transport passengers for private and excursion travel
- Compliant with local regulations and safety standards
- Knowledgeable in customer service and travel logistics
Timeline
Uber Partner
Myself
10.2022 - Current
YouTube senior process executive data
Cognizant
10.2020 - 10.2022
Costumer Service agent
Teleperformance
11.2019 - 03.2020
Costumer Service agent
Orange
07.2018 - 09.2019
Technical support customer
HP Inc
07.2017 - 04.2018
assistant
Ambrapolimeri
08.2015 - 02.2017
Director and Owner
Marzougui; Ahmed Trading
05.2010 - 04.2015
Logistics Officer
BRT: International Shipping and Logistics Services
07.2008 - 02.2010
Department Coordinator
Biondan Italy
03.2003 - 04.2008
BTS - Computer Science for Business
IHEC, Carthage
Bachelor's degree -
University Economics & Business
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