Akash Kumar Shaw
Hotelier.
Madira,Portugal
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments.
Overview
6
6
years of professional experience
Work History
Waiter
Pistana Royal
Madira, Portugal
11.2024 - Current
- Identified security threats, taking or recommending preventative action.
- Applied military procedures and regulations for maximum compliance.
- Gave detailed battle commands based on latest intelligence to optimise troop activities.
- Maintained up-to-date knowledge of military drills and weaponry.
- Led platoons to successfully execute daily plans.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Polished glasses and cutlery to pristine standards.
- Prepared tables for guests and reset tables between customers.
- Advised on food and drink choices based on customer preferences.
- Kept tables clear of used crockery, glassware and cutlery.
Electrician
Mel elec
Paris, France
11.2020 - 05.2022
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Ensured safety of electrical work and systems through regular, rigorous testing.
- Performed timely electrical system installation of conduit, wire, power distribution and motor controls.
- Performed complex electrical installations and fit-outs, employing strict attention to detail to reduce errors.
- Trained and mentored junior electricians, providing diligent monitoring to ensure safe, quality workmanship.
- Maintained clean, safe working environments, minimising risk to staff and visitors.
- Tested and accurately diagnosed wiring faults, recording exact details to maintain traceability.
- Measured, cut and bound wire to terminals and connectors.
- Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Communicated safety and repair data to clients to properly explain electrical needs and repair requirements.
- Installed electric switches and sockets.
Internship trainer
Ibis Hotel
Sallanches, France
12.2019 - 05.2020
- Completed opening and closing procedures, from product replenishment to budget control.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Processed invoices and payment runs with complete accuracy.
- Handled high volume calls to address customer inquiries and concerns.
On Job Training
IndiSmart Hotel
Kolkata, India
10.2018 - 04.2019
- Analysed data and information to identify issues and create tailored solutions.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
- Improved efficiency and productivity by acquiring new skills.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Successfully delivered on tasks within tight deadlines.
Education
A-Levels - Hospitality Management
International Institute of Hotel Management
Kolkata07.2018
Certificate of Higher Education - Commerce
Khalsa English High School
Kolkata08.2015
Skills
Lightspeed restaurant
Cleaning procedures
Service mindedness
Patient and calm nature
Table service
Cleaning requirements
Effective sales techniques
Dining room setup
Punctuality
Table clearing
Languages
English
Upper intermediate (B2)
A1
French
Intermediate (B1)
A1
Hindi
Advanced (C1)
A1
Punjabi
Bilingual or Proficient (C2)
A1
Bengali
Advanced (C1)
A1
Interests
Football
Cricket
Music
Timeline
Waiter
Pistana Royal
11.2024 - Current
Electrician
Mel elec
11.2020 - 05.2022
Internship trainer
Ibis Hotel
12.2019 - 05.2020
On Job Training
IndiSmart Hotel
10.2018 - 04.2019
A-Levels - Hospitality Management
International Institute of Hotel Management
Certificate of Higher Education - Commerce
Khalsa English High School