Summary
Overview
Work History
Education
Skills
Google Project Management Professional Certificate
Timeline
Generic
AKSHAY NAIQUE

AKSHAY NAIQUE

Customer Service Executive
Lisbon

Summary

Experienced and result driven individual with knowledge of all aspects of business processes, strategy development, team management and customer service. Skilled in financial analysis and client relationship management. Committed to driving success through collaboration, integrity, and a relentless pursuit of learning and growth. Eager to connect with like-minded professionals to explore new opportunities and expand horizons together.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Operations Customer Expert I

Teleperformance Portugal
09.2021 - Current
  • Served as primary liaison between customers, carriers, brand hubs, logistics centers and official retail stores—ensuring seamless end‑to‑end order fulfillment and rapid issue resolution.
  • Managed quote‑to‑order conversions in the SAP Commerce platform, accurately turning customer inquiries into confirmed orders while maintaining a 99% data‑entry accuracy rate.
  • Oversaw returns, replacements and refunds lifecycle: from authorization through to credit issuance, driving customer satisfaction and reducing return‑cycle time by proactively investigating root causes.
  • Coordinated cross‑departmental escalations, partnering with Sales, Warehouse Operations and Finance to resolve complex order‑flow and billing disputes within agreed SLAs.
  • Troubleshot SAP iDoc errors (BD87 inbound processing), identifying and resolving interface breakdowns to prevent order-processing delays.
  • Executed manual order uploads into the Order Management System (OMS) for wire‑transfer transactions, validating payment details supplied by brand stores and ensuring accurate shipment scheduling.
  • Investigated shipping and return anomalies, liaising with 3PL carriers to track lost or damaged goods, negotiate claims, and communicate status updates to customers.
  • Maintained comprehensive process documentation and provided on‑the‑job training to new team members on SAP Commerce, iDoc workflows, and OMS order‑upload procedures.

Accounts Executive

Luxury Brand Gen. Trd. UAE
01.2014 - 01.2019
  • Organized and tracked inventory and receivable ledger account
  • Assist in preparation of operating budget and maintain inventory and budgetary control
  • Evaluated and improved accuracy and completeness of financial records
  • Managed 2 bank statements reconciliation and maintenance of 7 fixed asset ledgers

Customer service Executive

ING Life Insurance India
01.2011 - 01.2013
  • Answering to queries of customers and taking care of new walk in prospects
  • Handling the suggestions and solving complaints of customers
  • Scrutinizing documents from customers and maintaining a timely record
  • Sending timely reminders through mail and call to customers for premium payments

Customer Care Executive

Reliance Life Insurance Co Ltd India
08.2010 - Current
  • Scrutinizing documents from customers and maintaining a timely record
  • Issuance of policies (underwriting)
  • Answering to queries of customers and taking care of new walk in prospects
  • Receipting Renewal Cash and Cheques
  • Sending timely reminders through mail and call to customers for premium payments
  • Handling the suggestions and solving complaints of customers

Education

Bachelor of Commerce -

Goa University
01.2006 - 1 2009

Skills

Financial Analysis

Google Project Management Professional Certificate

Google Project Management Professional Certificate

Timeline

Operations Customer Expert I

Teleperformance Portugal
09.2021 - Current

Accounts Executive

Luxury Brand Gen. Trd. UAE
01.2014 - 01.2019

Customer service Executive

ING Life Insurance India
01.2011 - 01.2013

Customer Care Executive

Reliance Life Insurance Co Ltd India
08.2010 - Current

Bachelor of Commerce -

Goa University
01.2006 - 1 2009

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AKSHAY NAIQUECustomer Service Executive