Summary
Overview
Work history
Education
Skills
Languages
Work Authorization
Timeline
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Alex Viana

Alex Viana

Viana do Castelo,Portugal

Summary

Operations and program leader with a proven track record in driving business transformation, cross-functional project delivery, and change management across global teams. Adept at navigating compliance frameworks, leading crisis response planning, and fostering team development and conflict resolution in dynamic, high-growth environments.

Experienced in streamlining operations using platforms such as Workday, SAP SuccessFactors, and Traliant LMS, and driving collaboration through tools like Asana, Jira, Notion, and Microsoft Teams. Skilled in data reporting and performance tracking using Excel, Tableau, Power BI, and Google Sheets, with additional expertise in CRM and automation platforms including HubSpot, Mailchimp, and Zapier.

Overview

11
11
years of professional experience

Work history

Operations & Systems Manager

The Denver Post via Este de California, LLC
Remote, United States of America
06.2024 - 06.2025
  • Directed deployment of AI-driven pilot programs including Gemini AI tools and analytics.
  • Implemented learning platforms and integrated digital workflows for workforce compliance.
  • Supported post-acquisition operational alignment, achieving $1M+ in cost savings.
  • Advised executive leadership on org structure realignment and performance metric redesign.

Program Delivery Manager

Meta via Este de California, LLC
Remote, United States of America
01.2023 - 06.2024
  • Led delivery of change management and reorganization projects aligned to global restructuring efforts.
  • Designed reporting systems for tracking cross-functional initiatives and KPIs.
  • Collaborated with legal and global operations to streamline international compliance protocols.

Global Program Manager

Amazon, Inc via Este de California, LLC
, United States of America
01.2020 - 01.2023
  • Oversaw high-visibility global operations initiatives, improving process efficiency by 30%.
  • Managed regional rollout of digital collaboration tools and implemented tracking dashboards.
  • Coordinated international business continuity efforts, enabling stable remote transitions.

Strategy Manager (Project Manager)

Apple, Inc via Este de California, LLC
, United States of America
01.2014 - 01.2020
  • Spearheaded global site launch playbooks across EMEA and LATAM regions.
  • Designed scalable onboarding and communications frameworks to support new market entries.
  • Led process audits across regional operations teams to reduce policy and compliance gaps.

Education

Bachelor of Science - Computer Science

Colorado State University
United States of America

Skills

  • Project management
  • Change management
  • Team coaching / Conflict resolution
  • Crisis response preparedness
  • Business Systems: Workday, SAP SuccessFactors, ADP, Traliant LMS
  • PM Tools: Asana, Trello, Jira, Notion, Confluence
  • Analytics & Reporting: Excel, Tableau, Power BI, Google Sheets
  • Communication & Collaboration: Slack, Microsoft Teams, Zoom, Canva
  • CRM & Automation: HubSpot, Mailchimp, Zapier

Languages

English
Native
Portuguese
Advanced
Persian
Advanced

Work Authorization

EU family member residence card (Portugal) – eligible to work in EU under Directive 2004/38/EC

Timeline

Operations & Systems Manager

The Denver Post via Este de California, LLC
06.2024 - 06.2025

Program Delivery Manager

Meta via Este de California, LLC
01.2023 - 06.2024

Global Program Manager

Amazon, Inc via Este de California, LLC
01.2020 - 01.2023

Strategy Manager (Project Manager)

Apple, Inc via Este de California, LLC
01.2014 - 01.2020

Bachelor of Science - Computer Science

Colorado State University

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Alex Viana