Overview
Work History
Skills
Certification
Languages
Timeline
Key Projects & Clients (Selected Major Accounts)
Generic
ALEXANDRE TEIXEIRA

ALEXANDRE TEIXEIRA

Porto

Overview

18
18
years of professional experience
1
1
Certification

Work History

Head of Pre-Sales

SISQUAL WFM
09.2025 - Current
  • Lead the Pre-Sales and Solution Engineering department, providing technical and strategic support during client acquisition and project scoping.
  • Design and present tailored WFM architectures that align business requirements with technical feasibility and ROI.
  • Collaborate with Sales, Product, and Delivery teams to ensure smooth transitions from proposal to implementation.
  • Develop reusable frameworks, presentations, and cost-benefit analyses to strengthen business value.
  • Mentor team members in solution design, database optimization, and system infrastructure.

Delivery Manager

SISQUAL WFM
10.2022 - 09.2025
  • Directed complex WFM implementation projects across multiple industries, ensuring successful and timely delivery.
  • Managed cross-functional teams, applying Agile/Scrum methodologies to optimize productivity.
  • Oversaw client onboarding, integrations, and system optimization post-implementation.
  • Supervised server deployment, configuration, and maintenance for both cloud and on-premises environments.

Business Analyst

SISQUAL WFM
12.2019 - 10.2022
  • Collected and translated business requirements into technical and functional specifications.
  • Designed and implemented SQL-based analytics and reporting tools for workforce optimization.
  • Supported testing, validation, and data integration processes.
  • Collaborated with clients to enhance HR planning, absence tracking, and scheduling accuracy.

Hardware Engineer

SISQUAL WFM
06.2014 - 12.2019
  • Installed, configured, and maintained Windows and Linux servers used for WFM environments.
  • Created automated installation scripts, reducing setup and configuration time by over 50%.
  • Implemented and managed MDM software to secure and monitor enterprise mobile devices.
  • Provided infrastructure support and troubleshooting for global WFM deployments.

Customer Support Consultant

Portugal Telecom
01.2008 - 05.2014
  • Delivered high-level technical support and customer service to enterprise clients.
  • Managed escalations, network troubleshooting, and complex service incidents.
  • Improved service quality and reduced resolution times through continuous process improvements.

Skills

  • Workforce Management (WFM) Solutions
  • Pre-Sales & Solution Architecture
  • Server Management & Infrastructure Administration
  • SQL Development & Data Integration
  • HR, Scheduling & Time & Attendance Systems
  • IT Operations & Automation
  • Agile project management
  • Process Optimization & Performance Monitoring
  • Advanced Excel proficiency
  • Problem-solving
  • Attention to detail

Certification

Certified Trainer by IEFP

Cyber-Social Citizen

Cyber-Informed Citizen

GDPR for Aware Citizens

Languages

GB English – Fluent (5/5)
PT Portuguese – Native (5/5)
ES Spanish – Basic (2/5)

Timeline

Head of Pre-Sales

SISQUAL WFM
09.2025 - Current

Delivery Manager

SISQUAL WFM
10.2022 - 09.2025

Business Analyst

SISQUAL WFM
12.2019 - 10.2022

Hardware Engineer

SISQUAL WFM
06.2014 - 12.2019

Customer Support Consultant

Portugal Telecom
01.2008 - 05.2014

Key Projects & Clients (Selected Major Accounts)

Retail & Supermarkets: Mercadona Sonae Leroy Merlin Worten Fnac Metro Portugal, Healthcare & Hospitals: Luz Saúde Centro Hospitalar Universitário do Algarve Centro Hospitalar do Tâmega e Sousa Hospital Beatriz Ângelo Hospital das Forças Armadas Unilabs Portugal, Industry & Manufacturing: Sodecia SKF Portugal TMG Automotive Grupo Lusíaves Colep Packaging Kemet Electronics Portugal, Energy & Fuel: Galp Energia Prio Energy Fusion Fuel, Hospitality & Tourism: Savoy Signature Hotels & Resorts Sheraton Porto Hotel & Spa Real Hotels Group, Finance & Services: Cofidis Portugal SIBS Securitas Portugal Sodexo Portugal, Public Sector: Águas do Norte Santa Casa da Misericórdia da Batalha Câmara Municipal de Mértola
ALEXANDRE TEIXEIRA