ALEXANDRE TEIXEIRA
Porto
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Pre-Sales
SISQUAL WFM
09.2025 - Current
- Lead the Pre-Sales and Solution Engineering department, providing technical and strategic support during client acquisition and project scoping.
- Design and present tailored WFM architectures that align business requirements with technical feasibility and ROI.
- Collaborate with Sales, Product, and Delivery teams to ensure smooth transitions from proposal to implementation.
- Develop reusable frameworks, presentations, and cost-benefit analyses to strengthen business value.
- Mentor team members in solution design, database optimization, and system infrastructure.
Delivery Manager
SISQUAL WFM
10.2022 - 09.2025
- Directed complex WFM implementation projects across multiple industries, ensuring successful and timely delivery.
- Managed cross-functional teams, applying Agile/Scrum methodologies to optimize productivity.
- Oversaw client onboarding, integrations, and system optimization post-implementation.
- Supervised server deployment, configuration, and maintenance for both cloud and on-premises environments.
Business Analyst
SISQUAL WFM
12.2019 - 10.2022
- Collected and translated business requirements into technical and functional specifications.
- Designed and implemented SQL-based analytics and reporting tools for workforce optimization.
- Supported testing, validation, and data integration processes.
- Collaborated with clients to enhance HR planning, absence tracking, and scheduling accuracy.
Hardware Engineer
SISQUAL WFM
06.2014 - 12.2019
- Installed, configured, and maintained Windows and Linux servers used for WFM environments.
- Created automated installation scripts, reducing setup and configuration time by over 50%.
- Implemented and managed MDM software to secure and monitor enterprise mobile devices.
- Provided infrastructure support and troubleshooting for global WFM deployments.
Customer Support Consultant
Portugal Telecom
01.2008 - 05.2014
- Delivered high-level technical support and customer service to enterprise clients.
- Managed escalations, network troubleshooting, and complex service incidents.
- Improved service quality and reduced resolution times through continuous process improvements.
Skills
- Workforce Management (WFM) Solutions
- Pre-Sales & Solution Architecture
- Server Management & Infrastructure Administration
- SQL Development & Data Integration
- HR, Scheduling & Time & Attendance Systems
- IT Operations & Automation
- Agile project management
- Process Optimization & Performance Monitoring
- Advanced Excel proficiency
- Problem-solving
- Attention to detail
Certification
Certified Trainer by IEFP
Cyber-Social Citizen
Cyber-Informed Citizen
GDPR for Aware Citizens
Languages
GB English – Fluent (5/5)
PT Portuguese – Native (5/5)
ES Spanish – Basic (2/5)
Timeline
Head of Pre-Sales
SISQUAL WFM
09.2025 - Current
Delivery Manager
SISQUAL WFM
10.2022 - 09.2025
Business Analyst
SISQUAL WFM
12.2019 - 10.2022
Hardware Engineer
SISQUAL WFM
06.2014 - 12.2019
Customer Support Consultant
Portugal Telecom
01.2008 - 05.2014
Key Projects & Clients (Selected Major Accounts)
Retail & Supermarkets: Mercadona Sonae Leroy Merlin Worten Fnac Metro Portugal, Healthcare & Hospitals: Luz Saúde Centro Hospitalar Universitário do Algarve Centro Hospitalar do Tâmega e Sousa Hospital Beatriz Ângelo Hospital das Forças Armadas Unilabs Portugal, Industry & Manufacturing: Sodecia SKF Portugal TMG Automotive Grupo Lusíaves Colep Packaging Kemet Electronics Portugal, Energy & Fuel: Galp Energia Prio Energy Fusion Fuel, Hospitality & Tourism: Savoy Signature Hotels & Resorts Sheraton Porto Hotel & Spa Real Hotels Group, Finance & Services: Cofidis Portugal SIBS Securitas Portugal Sodexo Portugal, Public Sector: Águas do Norte Santa Casa da Misericórdia da Batalha Câmara Municipal de Mértola