Alexandra Tzavara
Lisbon
Summary
Performance-driven marketing professional skilled in analyzing data and creating marketing plans for successful business development. A certified psychologist with strong communicational skill and good knowledge in client behavior.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Teleperformance
10.2023 - Current
- Conducted training sessions for marketing agents, enhancing their skills and knowledge of industry best practices.
- Mentored and coached team members on QA topics and marketing strategies.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Ensured customer satisfaction /agents performance by evaluating calls and duties during their workflow
- Analyzing data to keep track on progress made
Marketing Specialist
Teleperformance
10.2021 - 10.2023
- Increased brand awareness,sales by developing and implementing targeted marketing campaigns.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
- Tracked key performance indicators to measure success of campaigns.
- Managed campaigns for various clients(B2B/B2C) that consistently exceeded sales goals.
Organizational-Industrial Psychologist Trainee
Dim's Events
07.2021 - 10.2021
- Employees relation
- Responsible for staff performance and satisfaction
- Co leading networking workshops
- Wellbeing of employees
Wellness Coordinator
Grove House
01.2020 - 01.2021
- Enhanced employees/patients well-being by designing and implementing comprehensive wellness programs.
- Increased participation in wellness initiatives by effectively promoting and marketing available resources.
- Developed customized wellness plans for patients, resulting in improved overall health
- Created a supportive environment for patients pursuing mental health resources, reducing stigma associated with seeking help.
- Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.
- Collaborated with healthcare providers to create personalized care plans
Mental Health project worker
Acton Care Centre
11.2018 - 12.2019
- Working with healthcare professionals to create personalized care plans
- Record and analyze data in care plans to review progress of patients.
- Developed wellness project plans,
- Support patients with their daily duties
Research assistant
City College, International Faculty of the University of Sheffield
01.2018 - 06.2018
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Implemented ethical guidelines throughout all stages of the research process, fostering responsible conduct in scientific pursuits.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Education
Master of Science - Health Psychology
Cardiff Metropolitan University
Cardiff06.2024
Bachelor of Science - Psychology
University of Sheffield
07.2018
Skills
- Critical thinking
- Time management
- Collaboration/work ethic
- Sales Strategies
- Facebook/Instagram ads
- Analytics (PowerBI)
- Microsoft Office
- SPSS
- CRM tools
- English Proficiency
- Greek Native speaker
- German B1 Goethe Zertifikat
Languages
English
Greek
German
Timeline
Quality Assurance Analyst
Teleperformance
10.2023 - Current
Marketing Specialist
Teleperformance
10.2021 - 10.2023
Organizational-Industrial Psychologist Trainee
Dim's Events
07.2021 - 10.2021
Wellness Coordinator
Grove House
01.2020 - 01.2021
Mental Health project worker
Acton Care Centre
11.2018 - 12.2019
Research assistant
City College, International Faculty of the University of Sheffield
01.2018 - 06.2018
Master of Science - Health Psychology
Cardiff Metropolitan University
Bachelor of Science - Psychology
University of Sheffield
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