Alex Terena Dumbuya
Viseu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistance Consolate of Sierra Leone in Portugal
Consulate General
viseu
01.2023 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently based on assisting the general consulate with documentation translation, certification, and Authentication.
- Demonstrated respect, friendliness, and willingness to help wherever needed especially my Fellow Sierra Leoneans at any circumstances like emergency and School applications
- Worked flexible hours; night, weekend, and holiday shifts.
Call Center Customer Service Specialist
Africell Telecommunication company Sierra Leoen
Freetown
03.2022 - 12.2022
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
Hotel Front Desk Receptionist
Radison blu Hotel freetown
Freetown
01.2021 - 12.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
English Language Teacher
Henan Kindagerden elementary school
zhengzhou China
03.2019 - 05.2020
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Evaluated student progress to offer recommendations for further development.
- Successfully improved [Language]-speaking students' English grammar and vocabulary levels through written and interactive activities.
Sales Assistant
Airport Conakry Guinea
Conakry Guinea
04.2017 - 01.2018
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
Salesman
Self Employed
Freetown
01.2016 - 12.2017
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Education
No Degree - NEUROMARKETING
NEUROMARKETING
UGT04.2023
Bachelor of Science - Computer Science And Programming
INSTITUTO POLITECNICO DE VISEU IPV
VISEU09.2022
CERTIFICATE - INTERNATIONAL LAW
INTERNATIONAL LAW
BERLIN GERMANY06.2021
LEADERSHIP AND TEAM DEVELOPMENT - LEADERSHIP AND TEAM DEVELOPMENT
LEADERSHIP AND TEAM DEVELOPMENT
BERLIN GERMANY06.2021
ECONOMICS AND INTERNATIONAL BUSINESS - ECONOMICS AND INTERNATIONAL BUSINESS
ECONOMICS AND INTERNATIONAL BUSINESS
BERLIN GERMANY05.2021
High School Diploma -
Sierra Leone Muslim Brotherhood Freetown
Freetown 06.2016
Skills
- Skilled in Type of Software]
- Skilled in Type of Technology]
- Customer Assistance
- Family Assistance
- Client Assistance
- Personal Assistance
- Entertainment Assistance
- Emotional Assistance
- Agent Assistance
- Classroom Assistance
- Trade Assistance
- Financial Assistance
Languages
English native, Portuguese intermediate, Spanish, KRIO native, SUSU native, Chinese (Mandarin) Basic
Native language
Timeline
Assistance Consolate of Sierra Leone in Portugal
Consulate General
01.2023 - Current
Call Center Customer Service Specialist
Africell Telecommunication company Sierra Leoen
03.2022 - 12.2022
Hotel Front Desk Receptionist
Radison blu Hotel freetown
01.2021 - 12.2021
English Language Teacher
Henan Kindagerden elementary school
03.2019 - 05.2020
Sales Assistant
Airport Conakry Guinea
04.2017 - 01.2018
Salesman
Self Employed
01.2016 - 12.2017
No Degree - NEUROMARKETING
NEUROMARKETING
Bachelor of Science - Computer Science And Programming
INSTITUTO POLITECNICO DE VISEU IPV
CERTIFICATE - INTERNATIONAL LAW
INTERNATIONAL LAW
LEADERSHIP AND TEAM DEVELOPMENT - LEADERSHIP AND TEAM DEVELOPMENT
LEADERSHIP AND TEAM DEVELOPMENT
ECONOMICS AND INTERNATIONAL BUSINESS - ECONOMICS AND INTERNATIONAL BUSINESS
ECONOMICS AND INTERNATIONAL BUSINESS
High School Diploma -
Sierra Leone Muslim Brotherhood Freetown