Alisha Bonds
Allen,TX
Summary
Dynamic, customer-centered, and results-oriented professional with 20 years of corporate experience in operations management and client success within multiple industries. Certified Scrum Master, stakeholder collaborator, skilled at retaining top accounts, and persuasively introducing products to enhance profit channels. A servant leader who thrives in solving complex problems and developing lasting relationships with key clientele to deliver customized solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Sales Liaison
RX Medical-Zimmer Biomet
Carrollton
12.2024 - Current
- Coordinate effectively with diverse clients, enhancing surgical flow across several medical facilities.
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
- Performed product analysis and inventory sourcing, facilitating daily stand-up reporting of insights.
- Directed management of 8 concurrent medical device projects, each valued over $1 million.
- Spearheaded quality improvement initiatives, achieving 25% increase in safety outcomes.
Client Success Manager
Pompa Program
Remote
01.2023 - 10.2024
- Executed prospect outreach utilizing diverse communication channels to identify, engage, educate, qualify, and secure potential clients.
- Cultivated strong relationships with clients to enhance satisfaction and loyalty.
- Designed tailored solutions to meet unique client needs and expectations
- Conducted training sessions for clients on product features and best practices.
- Facilitated regular check-ins with clients to ensure ongoing support, communication and increase customer loyalty.
- Lowered client churn by 30% through extensive feedback and scrutinizing monthly reports to evaluate client behavior, revealing opportunities.
- Developed data dashboards for strategic progress tracking.
- Bolstered client retention rate by 15% through tailored engagement initiatives and ongoing follow-up discussions.
- Generated a 20% increase in upsell opportunities via ongoing product training sessions for clients.
- Executed daily objective of 75-100 outreach calls maintaining 97% success rate.
- Sustained a 22% close rate on high-ticket program items, exceeding the goal of 12%.
Sales Account Manager
Shiftkey
Irving
01.2021 - 01.2023
- Top sales associate, growing my territory by 700 worked hours within the second month of employment.
- Evaluated current needs and projected trends for optimal utilization of Shiftkey gig-economy technology.
- Provided prompt, tailored solutions aligned with on-site client needs, and Shiftkey objectives.
- Fostered authentic relationships in the long-term care vertical, resulting in four master service agreements, generating $300,000 in additional revenue.
- Customer service specialists yielded a 10% increase in customer satisfaction scores.
- Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
- Conducted product demonstrations for existing and potential customers.
- Upsold add-on services to existing customers, generating incremental revenue gains.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Led negotiations with clients to finalize contracts and agreements smoothly.
Multi-Unit General Manager
Aramark/Baylor Scott & White
Plano
01.2014 - 01.2021
- Achieved multiple promotions in medical industry, demonstrating leadership and expertise.
- Oversaw daily operations for multiple healthcare facilities, enhancing service delivery and brand perception.
- Managed staff scheduling and training to ensure optimal team performance.
- Managed high turnover during critical projects, ensuring successful completion through cross-training.
- Built strong relationships with customers to address project needs and resolve impediments transparently.
- Coordinated supply chain logistics to maintain inventory levels across units.
- Ensured compliance with corporate policies, procedures and governmental regulations.
- Developed budgets and monitored financial performance for operational efficiency.
- Analyzed business performance data and forecasted business results for upper management.
- Fostered communication between departments to streamline workflow processes.
- Led strategic planning sessions to align services with organizational goals.
- Evaluated vendor relationships to optimize procurement practices and costs.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Developed and implemented strategies to improve customer service, and profitability in all units.
- Recruited new employees as needed based on business demands or changes in personnel structure.
- Reviewed employee performance evaluations regularly to assess job performance.
- Provided guidance and direction to subordinate managers in order to maximize productivity.
Unit Director
Compass Group
Austin
01.2011 - 01.2014
PM Account Director
Hospital Housekeeping Systems
Jackson
01.2009 - 01.2011
Store Manager
Enterprise Rent-a-Car
Jackson
01.2006 - 01.2011
Education
BS - Biology
Jackson State University
Jackson, MS05-2006
Skills
- Strategic Planning
- Project Management
- Agile Methodologies
- Leadership and Mentoring
- Conflict Resolution
- Interpersonal Skills
- Regulatory compliance
- Client relationship management
- Onboarding specialist and trainer
- Sales and budget forecasting
- Effective communication
- Problem solving
- Customer engagement
- Team leadership
- Negotiation skills
- Relationship selling
- Account management
- CRM software management
- Conflict resolution
- Recruiting
- Collections
Accomplishments
Reduced average delivery time by 15% through route optimization technology.
Transition
Decided to pursue a career in the tech industry. Transitioned into a remote position.
Challenges
- Managed high turnover during critical projects, and cross-training new associates to complete projects successfully.
- Adapted to changing project needs by building relationships with customers and transparently addressing impediments.
Certification
- Scrum Master
Timeline
Medical Sales Liaison
RX Medical-Zimmer Biomet
12.2024 - Current
Client Success Manager
Pompa Program
01.2023 - 10.2024
Sales Account Manager
Shiftkey
01.2021 - 01.2023
Multi-Unit General Manager
Aramark/Baylor Scott & White
01.2014 - 01.2021
Unit Director
Compass Group
01.2011 - 01.2014
PM Account Director
Hospital Housekeeping Systems
01.2009 - 01.2011
Store Manager
Enterprise Rent-a-Car
01.2006 - 01.2011
BS - Biology
Jackson State University