Alyssa Tiffany Pozelli Worsnup
Braga,portugal
Summary
Skilled Nail Technician with Level 4 certifications in nail services. Multilingual communicator thriving in fast-paced environments while delivering high-quality customer service. Proficient in Microsoft Office and adept in organisational and time-management practices. Committed to continuous learning and professional growth, contributing effectively to team success.
Overview
4
4
Languages
2
2
years of professional experience
Work history
Waiter
donna se grill
Braga, portugal
2026.05 - 2026.07
- Greeted guests warmly on arrival to create a welcoming atmosphere.
- Served meals and drinks professionally with strong presentation standards.
- Explained dish components clearly to help guests choose confidently.
- Enhanced menu knowledge to improve order accuracy and reduce mistakes.
- Liaised with kitchen staff to deliver orders quickly to tables.
- Stayed calm under pressure to keep service steady during peak hours.
- Managed table settings to support an optimal dining experience.
- Ensured availability of condiments by restocking regularly, supporting seamless dining experience.
- Facilitated smooth customer checkouts through efficient handling of payment transactions.
- Maintained professional appearance throughout shifts to reflect well on the venue.
Kitchen staff member
Mcdonalds
braga, portugal
2026.03 - 2026.05
- Assembled dishes and finalised plating for customer orders.
- Coordinated multiple tasks to ensure timely meal preparation during shifts.
- Restocked chef workstations with fresh supplies, ensuring seamless operations throughout each shift.
- Labelled and stored fresh food deliveries immediately to prevent spoilage.
- Followed health and safety guidelines to maintain a safe work environment.
- Assisted team members to create a supportive environment and enhance teamwork. by assisting during peak hours.
- Used kitchen equipment according to instructions and safety protocols.
Barista
sabores do bairro
Prado, Braga portugal
2024.09 - 2025.02
- Provided personalised beverage recommendations, enhancing customer experience and building rapport.
- Delivered top-quality coffee and beverages to support customer satisfaction.
- Applied coffee blend knowledge to enhance the customer experience during service.
- Made speciality drinks matching customer requests and personal preferences.
- Maintained strong relationships with regular clients, reinforcing loyalty and supporting repeat business.
- Created welcoming café atmosphere, fostering customer loyalty and encouraging repeat visits.
- Remembered customer names and regular drink orders to reinforce loyalty.
- Handled customer complaints promptly to keep satisfaction levels high.
- Collaborated during busy periods with team members to improve workflow efficiency.
- Maintained bar efficiency by keeping work areas tidy and fully stocked.
- Kept pastries fresh on display to meet consistent quality standards.
- Followed café hygiene standards across premises to meet public health safety.
- Cleaned and sanitised coffee and food preparation areas to maintain hygiene.
- Cleaned coffee machines regularly to ensure optimal performance.
- Completed cash handling duties accurately to protect financial integrity.
Education
GCSEs -
Escola Profisional de Torres Novas
Várzea dos mesioes 05/2023 - 05/2024
Skills
- Beverage preparation
- Dining etiquette
- Customer engagement
- Time management
- Multitasking proficiency
- Problem-solving
- Team building
- Knowledge of [Software]
- English proficiency
- Flexibility in instruction
- Calm disposition
- Friendly disposition
- Communication skills
Languages
English
Intermediate
Portuguese
Intermediate
Dutch
Elementary
Spanish
Elementary
Affiliations
- nail art and nail design
- personal and professional development
- learning web development
Timeline
Waiter
donna se grill
2026.05 - 2026.07
Kitchen staff member
Mcdonalds
2026.03 - 2026.05
Barista
sabores do bairro
2024.09 - 2025.02
GCSEs -
Escola Profisional de Torres Novas
05/2023 - 05/2024