Alzira Neli Azevedo
Câmara de Lobos
Summary
Accomplished professional with expertise in Load Control & Aircraft Weight Management, Ground Handling & Ramp Operations, and In-Flight Service & Customer Care. Demonstrates strong leadership and team coordination skills, complemented by exceptional communication and problem-solving abilities. Proficient in safety and security instruction, with a proven track record in decision-making and time management. Adept at building relationships and resolving conflicts, while maintaining resilience under pressure. Career goals include advancing within the aviation industry to further enhance operational efficiency and customer satisfaction.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
Work History
Load Control Agent
Handling Services
Funchal, Madeira
01.1995 - 02.2025
- 20 years of experience as a Load Control Agent, ensuring compliance with International Airline Safety Regulations for aircraft weight distribution
- Coordinated baggage loading, supervised aircraft ground stops, and served as a liaison between ground and flight crews
- Provided in-house safety and security training since 2007
- Former Ramp Agent (7 years), overseeing ground operations and aircraft turnaround efficiency
- Former Check-in Agent (3 years), directly assisting passengers and resolving travel concerns
Cabin Attendant / Cabin Chief
Air Columbus
Funchal, Madeira
01.1991 - 01.1994
- Managed in-flight passenger services, ensuring safety and comfort
- Developed strong interpersonal skills and cross-cultural communication abilities
- Led cabin crew teams as a Cabin Chief, ensuring smooth and efficient in-flight operations
Education
Master's Degree - Service Management
Universidade do Porto
Porto 09.2012 - 10.2015
Bachelor's Degree - Languages and Business Studies
Universidade da Madeira
Funchal, Madeira 09.2009 - 06.2012
Skills
- Load Control & Aircraft Weight Management
- Ground Handling & Ramp Operations
- In-Flight Service & Customer Care
- Safety & Security Instruction
- Leadership & Team Coordination
- Communication & Problem-Solving
- Decision-Making & Time Management
- Relationship-building
- Language proficiency
- Exceptional written communication
- Conflict Resolution
- Effective communication
- Critical thinking facilitation
- Stress tolerance
- Resilience under pressure
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Languages
English
Proficient (C2)
Portuguese
Proficient (C2)
Timeline
Master's Degree - Service Management
Universidade do Porto
09.2012 - 10.2015
Bachelor's Degree - Languages and Business Studies
Universidade da Madeira
09.2009 - 06.2012
Load Control Agent
Handling Services
01.1995 - 02.2025
Cabin Attendant / Cabin Chief
Air Columbus
01.1991 - 01.1994
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