Amanda Poles
Bra, Cuneo,Italy
Summary
Multilingual gastronomy graduate with international experience in hospitality, food & beverage service, and wine sales. Skilled in customer relations, team coordination, and cross-cultural communication, with a strong background in artisanal products, sustainable food systems, and culinary traditions. Experienced in both front-of-house management and direct sales, combining practical service skills with cultural and gastronomic knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Interpreter & Visitor Assistant
Azienda Agricola Pertusio Paolo
Monteu Roero
09.2023 - Current
- Provided on-site interpretation (Italian–English) for international visitors and customers.
- Facilitated communication between shepherds and tourists, explaining traditions of pastoral life and cheesemaking.
- Delivered guided explanations on local dairy products, farming practices, and artisanal cheese production.
- Supported the farm’s hospitality and agri-tourism activities, ensuring a welcoming and informative experience.
Farmer's Market Vendor
L'Albero del Pane
Cuneo
05.2023 - 03.2024
- Set up and organized vendor booth at local farmer's markets.
- Engaged with customers to promote fresh-baked goods and local produce.
- Provided exceptional customer service to build relationships and encourage repeat visits.
Dining Room Assistant
Scuderie Sabaude
Pollenzo
09.2022 - 12.2022
- Assisted front-of-house staff with table setup, service, and clearing, ensuring smooth dining operations.
- Supported waitstaff in attending to guests, maintaining cleanliness and order in the dining area.
- Collaborated with team members to provide friendly and efficient service.
Restaurant Manager
Osteria Baiocco
Miami
06.2022 - 08.2022
- Ensured smooth daily restaurant operations, achieving high levels of guest satisfaction.
- Managed staff schedules, training, and performance to uphold service quality standards.
- Coordinated kitchen and front-of-house teams for efficient order management.
- Resolved customer inquiries and feedback promptly, maintaining professionalism.
- Monitored inventory and supplies to enhance efficiency and profitability.
- Supported marketing initiatives and events to increase restaurant visibility.
Wine Sales Representative
Golden Wines LLC
Miami
05.2021 - 06.2022
- Developed relationships with clients to promote new wine selections.
- Conducted product tastings to enhance customer knowledge and engagement.
- Assisted in managing inventory for optimal stock levels and product availability.
- Participated in local wine fairs to increase brand visibility and awareness.
Restaurant Food Server
Casa Mariano
Miami
10.2021 - 05.2022
Restaurant Food Server
Il Forno Ristorante
Miami
11.2017 - 08.2021
- Delivered attentive table service to enhance dining experience.
- Coordinated efficiently with kitchen and bar staff during peak hours.
- Assisted guests with menu selections, focusing on Italian cuisine and wine pairings.
- Handled cash and card payments accurately to ensure seamless transactions.
- Trained new team members on service standards and restaurant procedures.
- Managed multiple tables while providing excellent customer service.
- Adapted to high-pressure situations while maintaining professionalism.
Education
Bachelor of Arts - Gastronomy
University of Gastronomic Sciences
Bra, ItalyBachelor of Arts - Economics
Florida International University
Miami, USA09-2021
Associate of Arts - Economics
Miami Dade College
Miami, USA06-2019
High School Diploma -
Liceo Linguistico Michelangelo Grigoletti
Pordenone, Italy07-2016
Skills
- Hospitality management
- Cross-cultural communication
- Customer engagement
- Cultural awareness
- Multilingual communication
- On-site interpretation
- Friendly, positive attitude
- Team collaboration
Languages
Spanish, Italian
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Certification
- Zolemgeh Estrella Holistic Practitioner – Complete training in Reiki, energy healing, Akashic records, DNA reprogramming, and integrative wellness therapies.
Timeline
Interpreter & Visitor Assistant
Azienda Agricola Pertusio Paolo
09.2023 - Current
Farmer's Market Vendor
L'Albero del Pane
05.2023 - 03.2024
Dining Room Assistant
Scuderie Sabaude
09.2022 - 12.2022
Restaurant Manager
Osteria Baiocco
06.2022 - 08.2022
Restaurant Food Server
Casa Mariano
10.2021 - 05.2022
Wine Sales Representative
Golden Wines LLC
05.2021 - 06.2022
Restaurant Food Server
Il Forno Ristorante
11.2017 - 08.2021
Bachelor of Arts - Gastronomy
University of Gastronomic Sciences
Bachelor of Arts - Economics
Florida International University
Associate of Arts - Economics
Miami Dade College
High School Diploma -
Liceo Linguistico Michelangelo Grigoletti
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