Amel Hamza
Porto
Summary
Empathetic Geriatric Nursing Assistant with specialized skilled nursing facility experience assists elderly patients with health and hygiene tasks to support comfort and well-being. Offers basic care, companionship and transport under direction of nursing staff. Completed [State]-approved GNA certification course and passed state exam to serve in hospitals, clinics, retirement homes and special care units.
Overview
10
10
years of professional experience
Work History
Content Moderador for Social Media Trending
Concentrix
10.2023 - 03.2024
+Review user-generated content(videos,images, textes and audios)in accordance with policies
+Remove offensive, inappropriate and harmful content before it reaches people onligne
+Ensure legal compliance and safety of content uploaded to the platform.
Content Moderador for Social Media Trending
Conectys
10.2022 - 10.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
Customer Advisor
Bouygues Telecom Services
11.2021 - 12.2021
- Assist the client in the event of a problem and telemarketer.
Telephone advisor
ALMAVIVA (Telecom Italia Sparkle)
06.2014 - 09.2021
- Handling calls from customers with DATA and VOICE problems (Switching, mobile, roaming).
- Facilitated communication and collaboration between departments to help business function smoothly.
Education
Geriatric Assistant
Cognos
Vila Nova De Gaia, Portugal02.2024
High School Diploma -
Tourism School
Tunisia09.2011
Master's degree in Spanish literature and civilization -
ISLT
07.2010
Skills
- Social media knowledge
- Patience and Tolerance
- Hygiene maintenance
- Feeding Assistance
- Bathing Assistance
- Patient Care
Languages
Arabic
Native language
French
Advanced
C1
Spanish
Proficient
C2
English, Portuguese
Intermediate
B1
Personal Information
Nationality: Tunisian
Timeline
Content Moderador for Social Media Trending
Concentrix
10.2023 - 03.2024
Content Moderador for Social Media Trending
Conectys
10.2022 - 10.2023
Customer Advisor
Bouygues Telecom Services
11.2021 - 12.2021
Telephone advisor
ALMAVIVA (Telecom Italia Sparkle)
06.2014 - 09.2021
Geriatric Assistant
Cognos
High School Diploma -
Tourism School
Master's degree in Spanish literature and civilization -
ISLT
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