Summary
Overview
Work history
Education
Skills
Timeline
Teacher
ANA ESPERANÇA

ANA ESPERANÇA

Setubal,Portugal

Summary

Reliable customer service representative with BPO industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Bilingual Customer Service Representative

Buwelo BPO Solutions
Remote, Portugal
02.2022 - 04.2024

Waitress

Sprinkles Gelato
Portsmouth
11.2016 - 02.2021

Warehouse Operative

Estee Lauder Cosmetics Ltd
Fareham
09.2016 - 12.2016

Education

BA (HONS) APPLIED LANGUAGES - Mandarin Chinese

University of Portsmouth
Portsmouth, England
09.2017 - 05.2021

Certificate of Higher Education - Mandarin Chinese

Beijing International Studies University
Beijing, China
09.2019 - 06.2020

Skills

  • Portuguese
  • English
  • Mandarin
  • Translation
  • Customer service
  • Hardworking
  • Strong customer service orientation
  • Written and verbal communication skills
  • Driving license

Timeline

Bilingual Customer Service Representative

Buwelo BPO Solutions
02.2022 - 04.2024

Certificate of Higher Education - Mandarin Chinese

Beijing International Studies University
09.2019 - 06.2020

BA (HONS) APPLIED LANGUAGES - Mandarin Chinese

University of Portsmouth
09.2017 - 05.2021

Waitress

Sprinkles Gelato
11.2016 - 02.2021

Warehouse Operative

Estee Lauder Cosmetics Ltd
09.2016 - 12.2016

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ANA ESPERANÇA