Ana Gomes
Carregal Do Sal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Barista
Nova Pastelaria Parque
05.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Gas Station Clerk
Luzio, Lda
02.2022 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
Home Care Provider
Filomena Monteiro
03.2018 - 03.2021
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
Bank Operations Manager
First Citizens Bank
06.2007 - 08.2013
- Improved bank operations efficiency by implementing streamlined processes and procedures.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Reduced operational errors with thorough quality control measures and staff training initiatives.
- Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
- Implemented risk management strategies to mitigate potential losses and safeguard the financial institution''s assets.
- Collaborated with various departments, fostering strong interdepartmental relationships for smoother operations.
- Maintained compliance with banking regulations, implementing policy changes as necessary to ensure adherence to industry standards.
- Developed comprehensive employee training programs, improving overall staff competency in handling complex banking operations tasks.
Operations Supervisor
SunTrust Banks Inc
04.2004 - 08.2007
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Education
Associate of Applied Science - Business Administration
Asheville-Buncombe Tech. Community College
Asheville, NC USA05.2016
Skills
- Internal Audit Coordination
- Quality Assurance Standards
- Teller Auditing
- Adaptability and Flexibility
- Team Leadership and Motivation
- Staff Training and Development
- Cross-functional Collaboration
- Customer Service Excellence
- Organizational Skills
- Operational Efficiency Optimization
- Time Management Mastery
- Fraud Detection and Prevention
Languages
Portuguese, English
Native language
Spanish
Beginner
A1
Timeline
Barista
Nova Pastelaria Parque
05.2023 - 12.2023
Gas Station Clerk
Luzio, Lda
02.2022 - 10.2023
Home Care Provider
Filomena Monteiro
03.2018 - 03.2021
Bank Operations Manager
First Citizens Bank
06.2007 - 08.2013
Operations Supervisor
SunTrust Banks Inc
04.2004 - 08.2007
Associate of Applied Science - Business Administration
Asheville-Buncombe Tech. Community College
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