Ana Isabel Barata
Lisbon
Summary
Strategic business support professional with over 25 years in global, multi-site environments, driving transformation through structured, employee-focused communications. Expertise in delivering consistent hub/intranet content, newsletters and email campaigns, while ensuring content governance. Skilled in translating complex policies and processes into actionable guidance and enablement assets, fostering collaboration across HR, Finance and Procurement in matrix organisations.
Overview
4
4
Languages
9
9
years of professional experience
Work History
PSL GBS WW T&E Specialist
Syensqo
Lisbon, Lisbon
01.2025 - Current
- Support implementation and optimization of global Travel & Expense system, enhancing integration and reporting.
- Define and roll out global T&E policies and standards in partnership with HR, Finance, and Procurement.
- Collaborate with stakeholders to deliver high-quality T&E solutions aligned with business needs.
- Advise on global T&E process transformations, promoting operational excellence and policy harmonization.
- Identify new SAP Concur features to improve process efficiency and user experience.
- Managed product backlog and gathered requirements to improve platform alignment and functionality.
- Coordinated SAP Concur deployments and supported corporate card administration to streamline implementation processes.
- Manage and continuously update the T&E HUB intranet space, ensuring accurate, consistent and user-friendly information for employees across locations and functions.
- Created and coordinated internal communications (announcements, monthly newsletter content, updates) using Mailjet to facilitate adoption of process and system changes.
- Develop employee enablement materials: user guides, FAQs, step-by-step documentation and training published in You Grow.
- Revision of complex policy/process updates into clear guidance tailored to different audiences (office, remote, multi-site)
- Partner with HR, Finance and Procurement to align communications with global standards, compliance and employee needs.
- Build and maintain canned replies / customer-centric templates to standardize responses and improve employee support experience.
- Promoted a culture of excellence and continuous improvement across teams.
Office Manager
Tecnisis Lda
Lisbon, Lisbon
05.2019 - 01.2028
- Managed office operations, implementing process enhancements to streamline workflows.
- Led team of seven, enhancing collaboration and communication across departments.
- Reviewed travel and expense reports, ensuring compliance and accuracy in financial processes.
Travel & Expense Auditor& HR Admin
Essity
01.2023 - 12.2024
- Scrutinized travel expenses for accuracy and policy compliance, reducing potential financial risks.
- Led audit processes to identify savings and ensure compliance with company policies.
- Analysed travel reports, identifying discrepancies to enhance budget accuracy and improve financial reporting.
- Monitored expense trends, providing insights that informed cost-saving strategies and optimised budgets.
Billing Administrator
Unit 4
Portugal
07.2022 - 01.2023
- Managed end-to-end billing processes ensuring accuracy and timely invoicing for software clients, reducing payment delays by 20%.
- Implemented automated billing solutions that streamlined invoice generation and improved operational efficiency by 30%.
- Managed end-to-end billing processes, ensuring accuracy and timely invoicing while enhancing customer satisfaction.
- Collaborated with cross-functional teams to resolve billing discrepancies, resulting in improved customer satisfaction.
Skills
- SAP Concur integration
- Expense management
- Policy compliance
- Global policy management
- Data analysis
- System optimisation
- Project management
- Continuous improvement
- Stakeholder engagement
- Effective communication
Languages
Portuguese
Proficient
C2
English
Upper Intermediate
B2
Spanish
Elementary
A2
French
Beginner
A1
Tools
- Mailjet
- HubSpot
- SAP Concur
- SAP Success Factors HR
- Google Suite
- MS Office
- ServiceNow CSM
- Jira CSM
- Primavera
- Banking Platforms
- Oracle
Interests
Personal Curiosities
Love to Travel with the family
Dog Mum
Emigrant in the USA 2003 and 2015
Positiveness
Sense of Humor
Timeline
PSL GBS WW T&E Specialist
Syensqo
01.2025 - Current
Travel & Expense Auditor& HR Admin
Essity
01.2023 - 12.2024
Billing Administrator
Unit 4
07.2022 - 01.2023
Office Manager
Tecnisis Lda
05.2019 - 01.2028