ANA LUÍSA DIAS DA SILVA
Espinho
Summary
Dedicated professional with a strong background in customer service, account management, and order management. Proven ability to coordinate effectively with stakeholders, negotiate successfully, and communicate clearly. Demonstrates exceptional attention to detail, multitasking capabilities, and teamwork skills. Committed to leveraging these competencies to achieve organisational goals and enhance client satisfaction.
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
14
14
years of professional experience
Work history
Account Manager Executive – Private Label
Sorema S.A.
Espinho
2025.07 - 2026.06
- Full-cycle account management: from lead generation to post-sales support
- Sales strategy development
- Manage Private Label collection developments
- Client onboarding, project consultation, and continuous relationship nurturing.
- Coordinating cross-functional teams (design, production, and logistics) to ensure seamless order delivery
- Prospecting for new clients and participating in trade shows
Customer Account Executive – Italy & Germany
Ferreira de Sá
Espinho
2022.01 - 2025.06
- Manage customer accounts and oversee orders from placement to final delivery.
- Coordinate with Design, Production, R&D, Finance, Logistics and Quality teams.
- Support residential and contract projects with product recommendations.
- Develop new products and private-label collections; handle claims and outstanding balances.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Partner Service Specialist – Italy
Farfetch
Porto
2017.11 - 2022.01
- Supported Italian boutiques and brands to ensure operational excellence.
- Managed orders, returns, stock corrections, pricing validation and product creation.
- Delivered partner training and process guidance.
- Coordinated packaging orders and third-party logistics operations in Italy.
Commercial & Communication Assistant
Coprax S.A.
Ovar
2015.04 - 2017.11
- Managed website and social media content.
- Supported communication and marketing initiatives.
- Maintained customer databases and commercial back-office activities.
- Translated technical manuals and supported industry trade fairs.
Executive & Commercial Assistant
Maximiliano R. Dias & Filhos Lda.
Santa Maria da Feira
2012.01 - 2015.03
- Provided comprehensive accounting and sales administration support to enhance operational efficiency.
- Prepared quotations and invoicing alongside shipment documentation to streamline sales processes.
- Designed and implemented email marketing campaigns to engage customers.
- Created and updated technical documentation to ensure clarity and consistency in communications.
Education
Sales Artisans: Customer Care -
Porto Business School
MBA - Business Management & Administration
Universidade Lusíada
Postgraduate Diploma - Communication & Brand Management
IPAM
BA - Journalism
University of Coimbra
Skills
Customer Service
Account Management
Order Management
Negotiation
Communication
Attention to Detail
Multitasking
Teamwork
LANGUAGES
Portuguese (Native)
English (Advanced)
Italian (Advanced)
French (Basic)
Timeline
Account Manager Executive – Private Label
Sorema S.A.
2025.07 - 2026.06
Customer Account Executive – Italy & Germany
Ferreira de Sá
2022.01 - 2025.06
Partner Service Specialist – Italy
Farfetch
2017.11 - 2022.01
Commercial & Communication Assistant
Coprax S.A.
2015.04 - 2017.11
Executive & Commercial Assistant
Maximiliano R. Dias & Filhos Lda.
2012.01 - 2015.03
MBA - Business Management & Administration
Universidade Lusíada
Postgraduate Diploma - Communication & Brand Management
IPAM
BA - Journalism
University of Coimbra
Sales Artisans: Customer Care -
Porto Business School