Hi, I’m
Ana Marta Faria de Vasconcelos Neto Nogueira
Estoril
Overview
24
years of professional experience
Work History
Randstad
Customer Support
02.2021 - Current
Job overview
- Customer support for Banco CTT
- Card cancellation and management
- Support with financial products
- Direct debits and term deposits
- General banking assistance
Teleperformance
Customer Support Assistant
02.2018 - 02.2021
Job overview
- Assisted customers with website navigation
- Provided information on bank accounts and transfers
- General banking support (excluding account opening and cash withdrawals)
Ticketing Assistant
07.2017 - 12.2017
Job overview
- Ticket sales for music and cultural events
Novo Banco
Customer Support Assistant
04.2016 - 10.2016
Job overview
- Assisted customers with online banking navigation
- Provided information on accounts and transfers
- General banking support (excluding account opening and cash withdrawals)
José de Mello Saúde – CUF São Domingos de Rana
Administrative Assistant / Receptionist
04.2014 - 03.2016
Job overview
- Patient admissions for medical consultations
- Appointment scheduling
- Medical exams coordination
- Billing and invoicing
In Flight Solutions
Ground Handling Technician (TTAE)
07.2013 - 04.2014
Job overview
- Check-in and passenger assistance
- Boarding and arrivals coordination
- Baggage weight control
- Ticket issuance
- Certified by INAC and IATA
Talenter
Front Office Communicator – TAP Miles Program
03.2010 - 04.2013
Job overview
- Creation, modification, and cancellation of mileage reservations
- Passenger support for TAP Miles Program
- Travel availability information
- Use of Amadeus reservation system
Ergor
Call Center Assistant – TMN 1696
11.2007 - 12.2009
Job overview
- Administrative support
- Billing and collections
- Customer support
- Tariff plan changes and information
Estoril Information and Tourism Center
Administrative Assistant
01.2002 - 08.2007
Job overview
- Secretarial duties
- Billing and collections
- Telephone customer service
Education
Escola Profissional de Comércio Internacional
Technical Professional Course from Journalism
01.2001
University Overview
GPA: 16/20
Universidade Lusófona
Degree from Communication Sciences and Culture
University Overview
Status: Final year not completed
Skills
- Microsoft Office
- SAP
- CRM systems
- Access
- Photoshop
- Stop Pro
- Gabriel
- GSU
- CLIP
- ARICS
- SIREL
- PT Comunicações applications
- Amadeus and Galileo reservation systems
Languages
Portuguese
English
Italian
Personal Information
Gender: Female
Timeline
Customer Support
Randstad
02.2021 - Current
Customer Support Assistant
Teleperformance
02.2018 - 02.2021
Ticketing Assistant
07.2017 - 12.2017
Customer Support Assistant
Novo Banco
04.2016 - 10.2016
Administrative Assistant / Receptionist
José de Mello Saúde – CUF São Domingos de Rana
04.2014 - 03.2016
Ground Handling Technician (TTAE)
In Flight Solutions
07.2013 - 04.2014
Front Office Communicator – TAP Miles Program
Talenter
03.2010 - 04.2013
Call Center Assistant – TMN 1696
Ergor
11.2007 - 12.2009
Administrative Assistant
Estoril Information and Tourism Center
01.2002 - 08.2007
Escola Profissional de Comércio Internacional
Technical Professional Course from Journalism
Universidade Lusófona
Degree from Communication Sciences and Culture