Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Hi, I’m

Ana Marta Faria de Vasconcelos Neto Nogueira

Estoril

Overview

24
years of professional experience

Work History

Randstad

Customer Support
02.2021 - Current

Job overview

  • Customer support for Banco CTT
  • Card cancellation and management
  • Support with financial products
  • Direct debits and term deposits
  • General banking assistance

Teleperformance

Customer Support Assistant
02.2018 - 02.2021

Job overview

  • Assisted customers with website navigation
  • Provided information on bank accounts and transfers
  • General banking support (excluding account opening and cash withdrawals)

Ticketing Assistant
07.2017 - 12.2017

Job overview

  • Ticket sales for music and cultural events

Novo Banco

Customer Support Assistant
04.2016 - 10.2016

Job overview

  • Assisted customers with online banking navigation
  • Provided information on accounts and transfers
  • General banking support (excluding account opening and cash withdrawals)

José de Mello Saúde – CUF São Domingos de Rana

Administrative Assistant / Receptionist
04.2014 - 03.2016

Job overview

  • Patient admissions for medical consultations
  • Appointment scheduling
  • Medical exams coordination
  • Billing and invoicing

In Flight Solutions

Ground Handling Technician (TTAE)
07.2013 - 04.2014

Job overview

  • Check-in and passenger assistance
  • Boarding and arrivals coordination
  • Baggage weight control
  • Ticket issuance
  • Certified by INAC and IATA

Talenter

Front Office Communicator – TAP Miles Program
03.2010 - 04.2013

Job overview

  • Creation, modification, and cancellation of mileage reservations
  • Passenger support for TAP Miles Program
  • Travel availability information
  • Use of Amadeus reservation system

Ergor

Call Center Assistant – TMN 1696
11.2007 - 12.2009

Job overview

  • Administrative support
  • Billing and collections
  • Customer support
  • Tariff plan changes and information

Estoril Information and Tourism Center

Administrative Assistant
01.2002 - 08.2007

Job overview

  • Secretarial duties
  • Billing and collections
  • Telephone customer service

Education

Escola Profissional de Comércio Internacional

Technical Professional Course from Journalism
01.2001

University Overview

GPA: 16/20

Universidade Lusófona

Degree from Communication Sciences and Culture

University Overview

Status: Final year not completed

Skills

  • Microsoft Office
  • SAP
  • CRM systems
  • Access
  • Photoshop
  • Stop Pro
  • Gabriel
  • GSU
  • CLIP
  • ARICS
  • SIREL
  • PT Comunicações applications
  • Amadeus and Galileo reservation systems

Languages

Portuguese
English
Italian

Personal Information

Gender: Female

Timeline

Customer Support

Randstad
02.2021 - Current

Customer Support Assistant

Teleperformance
02.2018 - 02.2021

Ticketing Assistant

07.2017 - 12.2017

Customer Support Assistant

Novo Banco
04.2016 - 10.2016

Administrative Assistant / Receptionist

José de Mello Saúde – CUF São Domingos de Rana
04.2014 - 03.2016

Ground Handling Technician (TTAE)

In Flight Solutions
07.2013 - 04.2014

Front Office Communicator – TAP Miles Program

Talenter
03.2010 - 04.2013

Call Center Assistant – TMN 1696

Ergor
11.2007 - 12.2009

Administrative Assistant

Estoril Information and Tourism Center
01.2002 - 08.2007

Escola Profissional de Comércio Internacional

Technical Professional Course from Journalism

Universidade Lusófona

Degree from Communication Sciences and Culture
Ana Marta Faria de Vasconcelos Neto Nogueira