Ana Nezlucenco

• Consistently exceed monthly sales targets, recognized for high performance and strong customer retention rates.

• Demonstrate advanced knowledge of iOS ecosystem features and assist customers in making informed purchasing decisions by explaining technical specifications, product benefits, and compatibility with other devices.

• Manage complex sales transactions, handle objections, and close deals effectively while maintaining a high level of customer satisfaction.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Upsold new products and accessories to customers, capturing significant increases in add-on sales.

• Followed company procedures and guidelines for smooth retail operations.

• Collaborated with sales managers to meet target quotas.

• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.

• Handled phone, email, and social media inquiries with consistent customer service across multiple channels.

• Employed active listening and product expertise to successfully resolve inbound queries.

• Processed high-value payments with meticulous accuracy.

• Built lasting relationships with clients through customer service interactions.

• Assisted customers with product selection and sales, recommending items to increase transaction value.

• Collaborated with sales managers to meet target quotas.

• Completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference.