Ana Beatriz Almeida
VilaRea,Portugal
Overview
2
2
years of professional experience
Work history
Jewellery salesperson
Tous
vila real, Portugal
02.2023 - 07.2024
- Achieved sales targets with excellent customer service skills.
- Strengthened brand reputation through exceptional customer service.
- Collaborated with management to set customer service goals.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Sales assistant
Toy Store
vila real, Portugal
10.2023 - 12.2023
- Assisted customers in finding suitable products for different age groups.
- Provided friendly and personalized service to families and children.
- Managed cash register, inventory, and store displays.
- Resolved customer complaints efficiently and professionally.
Sales assistant
Pull&Bear
vila real, Portugal
08.2022 - 09.2022
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Collaborated effectively with team members to meet sales targets.
Education
High School Diploma (12th Grade Completed) - Languages and Humanities
Escola Secundaria Camilo Castelo Branco
Vila Real 04.2001 -
Bachelor’s Degree - Social Education
Instituto Politécnico de Bragança
Bragança, Portugal 10.2018 - 07.2021
Postgraduate Degree - Education and Lifelong Intervention
Instituto Politecnico de Bragança
Bragança , Portugal 09.2021 - 07.2022
Skills
- Excellent communication and interpersonal skills
- Strong sense of responsibility and professionalism
- Empathy and active listening
- Ability to remain calm and composed under pressure
- Teamwork and collaboration
- Conflict resolution and problem-solving
- Flexibility and adaptability in dynamic environments
- Customer-oriented mindset
- Cultural sensitivity and respect for diversity
- Positive attitude and enthusiasm
Laguages
- Portuguese — Native
- English — Advanced (C1)
- Spanish — Intermediate (B2)
- French — Basic (A2)
Timeline
Sales assistant
Toy Store
10.2023 - 12.2023
Jewellery salesperson
Tous
02.2023 - 07.2024
Sales assistant
Pull&Bear
08.2022 - 09.2022
Postgraduate Degree - Education and Lifelong Intervention
Instituto Politecnico de Bragança
09.2021 - 07.2022
Bachelor’s Degree - Social Education
Instituto Politécnico de Bragança
10.2018 - 07.2021
High School Diploma (12th Grade Completed) - Languages and Humanities
Escola Secundaria Camilo Castelo Branco
04.2001 -