Ana Caroline Souza
Porto
Summary
Brazilian with Portuguese residency. Holds a degree in Foreign Trade and Technology in Administration. Experienced in customs brokerage and regulations, import and export operation, as well as customer service, administrative and financial routines. Proficient in GidWin system, Salesforce and the Microsoft Office package. Native Portuguese speaker with professional-level English proficiency. Strong interpersonal skills, emphasizing agile and direct communication abilities.
Overview
14
14
years of professional experience
Work History
Brokerage Rater
UPS
08.2023 - Current
- Responsible for the tariff classification of products, analysis and organization of documents to ensure efficient customs clearance. Expertise of tax calculation and special regimes. Conducts documents reviews and occasional physical inspections in coordination with Portuguese customs authorities. Maintains direct contact with clients to verify processes and documents to ensure compliance with both local and foreign trade regulations.
Customer Service Specialist
Randstad Portugal
06.2022 - 08.2023
- Dedicated to supporting customers from one of the world's largest online tourism agencies, ensuring a seamless experience throughout reservations, payments, and refund processes. Committed to delivering the utmost customer satisfaction. Proficient in bilingual communication, with expertise in financial and administrative routines. Focused on providing the best possible customer experience.
Analista de Suporte JR
Ideris
04.2021 - 08.2021
- Experienced in customer service and platform support, adept at promptly addressing inquiries, reporting and troubleshooting problems and bugs. Well-versed in handling administrative routines and contributing to internal team projects.
Assistente de Suporte
Contraktor | Gestão do fluxo de contratos
07.2020 - 04.2021
- Customer service, platform support, clarification of doubts, reporting of problems, bugs, direct contact with the technology team, development of service routines, resolution of problems related to customer service, support to the customer service team, administrative and financial routines.
Maestro
James Delivery
11.2019 - 07.2020
- Customer service, platform support, clarification of doubts, about orders, delivery service and the establishment, problem reporting, bugs, direct contact with the technology team, development of service routines, resolution of problems related to customer service , support to the customer service team, administrative and financial routines, logistical support for deliveries.
Representante de atendimento ao cliente
Optum
06.2018 - 07.2020
- Proficient in delivering exceptional customer service, resolving issues related to health plans, and handling financial matters. Skilled in analyzing releases and proficient in utilizing the Microsoft Office package.
Estagiário
Ágile Shekinah Global Logistics
09.2017 - 12.2017
- Assist in financial and administrative routines, assist in foreign trade processes, filling out documentation, direct contact with the customer and suppliers, both in Portuguese and in English.
Caixa
TOK Comércio do Vestuário
11.2013 - 06.2014
- Atendimento ao publico, treinamento, controle de materiais, controle de estoque, coordenação de equipe, operações de caixa, fechamento de caixa, comunicação rápida através de e-mail.
Estágio
Universidade Federal do Paraná
04.2011 - 12.2011
- Customer service, management of expenses and work related materials, build monthly and annual budgets. Use and manage systems, work with Microsoft Office package(Excel, Outlook, Word, PowerPoint).
Education
Tecnologo - Negócios Internacionais e Comércio Exterior
Faculdade de Tecnologia Opet
01.2017
Skills
- Import/Export Operations
- Customs Clearance
- Customs Regulations
Timeline
Brokerage Rater
UPS
08.2023 - Current
Customer Service Specialist
Randstad Portugal
06.2022 - 08.2023
Analista de Suporte JR
Ideris
04.2021 - 08.2021
Assistente de Suporte
Contraktor | Gestão do fluxo de contratos
07.2020 - 04.2021
Maestro
James Delivery
11.2019 - 07.2020
Representante de atendimento ao cliente
Optum
06.2018 - 07.2020
Estagiário
Ágile Shekinah Global Logistics
09.2017 - 12.2017
Caixa
TOK Comércio do Vestuário
11.2013 - 06.2014
Estágio
Universidade Federal do Paraná
04.2011 - 12.2011
Tecnologo - Negócios Internacionais e Comércio Exterior
Faculdade de Tecnologia Opet
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