ANA GISELA SAPINÃLA KAYUMBUCA
Human Resources Manager
Maia
Summary
A highly motivated and detail-oriented individual with excellent communication and organizational skills. I am seeking a challenging position in the Human Resources industry where I can utilize my communication skills and qualifications to contribute to the organization's success while further enhancing my professional growth. I am highly dedicated and committed to any role assigned to me. I am focused and excel at prioritizing tasks, handling multiple responsibilities simultaneously, and ensuring the successful completion of projects.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Contact Center Manager
ManpowerGroup
07.2021 - Current
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
M.D. - Human Resources Management
Universidade Lusófona Do Porto
Porto, Portugal 04.2001 -
Degree -Human Resources Management And Development
Universidade Lusófona Do Porto
Porto, Portugal 09.2018 - 07.2022
High School Degree- Accounting And Management
Imel
Luanda, Angola 04.2001 -
Skills
Relationship Management: Proven ability to build and maintain strong relationships with candidates and clients
Recruitment Techniques: Knowledge of CV screening, interviewing, and identifying talents aligned with organizational needs
Interpersonal Communication: Excellent skills in conveying ideas clearly, dealing with diverse profiles, and fostering a collaborative environment
Organization and Time Management: Demonstrated ability to prioritize tasks and meet deadlines in dynamic environments
Technical Skills: Basic proficiency in tools such as Excel, Word, and ATS (Applicant Tracking Systems), essential for managing recruitment processes
Certification
Excel for work activities
Timeline
Contact Center Manager
ManpowerGroup
07.2021 - Current
Degree -Human Resources Management And Development
Universidade Lusófona Do Porto
09.2018 - 07.2022
M.D. - Human Resources Management
Universidade Lusófona Do Porto
04.2001 -
High School Degree- Accounting And Management
Imel
04.2001 -