Ana Julia Pereira Sá

• Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients concerns.
• Managed multiple simultaneous customer conversations while maintaining quality service .
• Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients concerns.
• Delivered fast,empathetic,and multilingual customer support via email, chat and call ensuring high satisfaction rates.

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• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
• Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
• Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
• Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.