Ana Raquel Martins Da Silva
Vila Real
Summary
Responsible and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Cashier
Espaço Maxi-Tem
03.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Waitress
Pastelaria Cervense
04.2018 - 10.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Receptionist Trainee
Pena Park Hotel
03.2017 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
Education
High School Diploma -
EB 2,3 De Mondim De Basto
Mondim De Basto07.2017
Skills
- Till Counting
- Online Orders Preparation
- Retail Merchandising
- POS Systems
- Credit and Cash Transactions
- Customer Relations
- Purchase Assistance
- Office Equipment Operation
- Customer and Client Relations
- Manage Files
Languages
Portuguese
Native language
English
Upper intermediate
B2
Spanish
Intermediate
B1
Timeline
Cashier
Espaço Maxi-Tem
03.2019 - 12.2021
Waitress
Pastelaria Cervense
04.2018 - 10.2018
Receptionist Trainee
Pena Park Hotel
03.2017 - 07.2017
High School Diploma -
EB 2,3 De Mondim De Basto
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