Ana Maria Spiridon

• Reviewed and assessed third-party e-commerce websites to ensure compliance with evolving trust and safety policies
• Proactively set personal performance goals above team expectations, consistently surpassing daily targets for accuracy and productivity
• Regularly received positive feedback from team leads for initiative, quality, and dependability
• Known for being highly reliable during peak periods, managing 100+ cases on extra days to help maintain strong performance metrics for the client
• Identified and escalated suspicious or non-compliant websites to senior agents, contributing to a safer e-commerce environment
• Adapted quickly to policy updates and shifting priorities in a fast-paced digital review workflow
• Presented ideas to supervisors for team meetings where I could teach about general wellbeing and burnout prevention.
• Continuous training in AI, machine learning, cybersecurity fundamentals, and digital solutions for companies

Remote Interpretation via Phone | Medical, Emergency & Institutional

• Interpreted a broad range of live phone calls, including medical consultations (50%), 911 emergencies, legal inquiries, banking, insurance, and social services
• Managed critical 911 calls, often authorized by dispatchers to communicate directly with distressed callers, providing calm guidance until help arrived
• Delivered real-time simultaneous interpretation between English and Brazilian Portuguese speakers with speed, precision, and cultural sensitivity
• Handled long-duration calls (1+ hours) while maintaining focus, emotional control, and clear communication
• Adapted quickly across sectors including healthcare, law enforcement, finance, and public service, matching terminology and tone as needed
• Maintained confidentiality and ethical standards, in line with professional interpretation protocols
• Demonstrated strong empathy and emotional resilience, especially during high-pressure or emotionally charged interactions
• Participated in ongoing training and self-study of specialized vocabulary to ensure accurate interpretation in field-specific contexts

• Delivered real-time chat-based technical support to Disney+ users in the UK and US, ensuring fast and effective problem resolution
• Diagnosed and resolved a wide range of issues including streaming errors, account access, device compatibility, and playback problems
• Provided clear, empathetic, and professional communication tailored to each customer’s needs, enhancing overall platform experience
• Maintained detailed, accurate logs of interactions and technical fixes, contributing to ongoing improvements in the support knowledge base
• Adapted to a high-volume, fast-paced environment while maintaining consistent quality and customer satisfaction

• Grew organic Instagram following from 170 to over 13,000 through engaging content and community-building strategies
• Boosted both in-store and online sales via targeted campaigns, influencer partnerships, and strategic content
• Led and executed campaigns under the creative identity #somosimaginação, reinforcing the brand’s unique voice and mission
• Created high-impact posts, stories, reels, and tutorial videos for Instagram, Facebook, and YouTube
• Directed and produced original photo and video content, including handcrafted setups and product tutorials to showcase product use and durability
• Developed and promoted art workshops that consistently achieved 100% attendance, leading to the expansion of sessions due to popular demand
• Promoted emerging artists and organized giveaways to increase brand awareness and diversify content
• Researched and partnered with influencers, crafting tailored proposals to expand reach and visibility
• Managed organic and paid social media campaigns, including audience targeting, A/B testing, and performance optimization
• Analyzed performance using Meta Insights and Google Analytics to inform content strategy and reporting
• Collaborated closely with the store manager to pitch and implement innovative marketing ideas
• Monitored trends, platform updates, and competitor activity to keep the brand relevant and forward-thinking
• Responded to DMs, comments, and mentions to build an engaged online community and deliver outstanding customer support

• Advised a wide range of clients with personalized recommendations on fine art materials
• Supported renowned visiting artists as a personal assistant, ensuring top-tier service and smooth logistics
• Exceeded sales targets through strong product knowledge and engaging customer interactions
• Managed store operations including inventory, stock orders, and visual merchandising
• Trained new staff on store policies, customer service techniques, and operational procedures.

• Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
• Coordinated room assignments and special requests to enhance guest satisfaction.
• Handled new bookings, modifications, and cancellations across phone, email, and in-person channels
• Processed guest check-outs, prepared accurate bills, and managed payments
• Resolved guest concerns with empathy or escalated to the relevant department when necessary
• Managed front desk administrative tasks including daily reports, guest profiles, and call handling
• Coordinated with housekeeping, maintenance, and other departments to ensure smooth guest experiences

• Welcomed guests with warmth, ensuring positive first impressions.
• Managed table assignments and seating flow to optimize guest experience and server efficiency
• Handled reservations and waitlists, accurately estimating wait times and communicating clearly with guests
• Collaborated with servers and kitchen staff to ensure smooth service and timely table turnover
• Resolved guest concerns with professionalism or escalated issues to management as needed
• Possessed strong knowledge of the menu, daily specials, and dietary accommodations