ANASTASIYA KASPROVA
Marinha Grande,Leiria
Summary
Proactive and analytical Human Resources Generalist with over 3 years of experience in HR operations, client support, labor law, and training coordination. Passionate about continuous improvement and collaborative work environments. Strong academic background in Sociology and Public Policy, with hands-on research and data analysis experience.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist
Cingel Lda
Leiria
09.2021 - 05.2025
- Provided day-to-day support to clients and employees on HR and labor law issues
- Managed hiring, onboarding, and termination processes
- Coordinated public policy applications and employee support programs
- Administered payroll, compensation, and tax procedures
- Developed and implemented training programs, recruiting trainers, and overseeing delivery
- Communicated regularly with public entities and government services
Quality Assurance Assistant
Cingel Lda
Leiria
09.2021 - 09.2024
- Supported implementation and auditing of internal quality management systems
- Proposed organizational improvements aligned with audit recommendations
Customer Service Roles
Various cafés and restaurants
Marinha Grande, Leiria
08.2015 - 09.2019
- Provided excellent customer service in fast-paced environments
- Developed strong communication, adaptability, and multitasking skills
Education
Masters - Sociology, Public Policies and Social Inequalities
Nova University Lisbon - School of Social Sciences and Humanities
Lisbon 09.2024 -
Bachelor - Sociology
Nova University Lisbon - School of Social Sciences and Humanities
Lisbon 09.2016 - 06.2019
Skills
- HR management & payroll systems (PHC, Primavera)
- HR management & labor law knowledge
- Onboarding & training coordination
- Client support & service orientation
- Problem-solving & critical thinking
- Microsoft Office
- Data analysis (SPSS, MAXQDA)
- ISO 9001 standard knowledge
Languages
Portuguese
Native
English
Advanced
Ukrainian
Native
Russian
Advanced
Participation in Research Projects
- Spacial and Symbolic Reconversion in the Transition Zone - The Case of Avenida Almirante Reis (Lisbon), 10/2019, 07/2020
- Commercial Streets, Convivial Spaces - The Case of Avenida Almirante Reis (Lisbon), 02/2019, 07/2019
- Between the School and The Neighbourhood: Stranger, Estrangement and Hospitality, 09/2017, 06/2018
Affiliations
- Reading, Music, Running, Writing, Social Sciences
Timeline
Masters - Sociology, Public Policies and Social Inequalities
Nova University Lisbon - School of Social Sciences and Humanities
09.2024 -
Human Resources Generalist
Cingel Lda
09.2021 - 05.2025
Quality Assurance Assistant
Cingel Lda
09.2021 - 09.2024
Bachelor - Sociology
Nova University Lisbon - School of Social Sciences and Humanities
09.2016 - 06.2019
Customer Service Roles
Various cafés and restaurants
08.2015 - 09.2019
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