Summary
Overview
Work History
Education
Skills
Websites
Timeline
BusinessAnalyst
ANASTASIYA PORONKO

ANASTASIYA PORONKO

Lisbon

Summary

Resourceful Account Manager with +10 years experience in managing client accounts with excellent clients oversight, issue resolution and relationship-building expertise. Experienced in B2B, B2C and partner development

Overview

13
13
years of professional experience
4
4
Languages

Work History

Account Manager

MQLSol(FinTech),adrofx.com,allpips.com,paxforex.or
07.2017 - 03.2024
  • Building and strengthening of long-lasting relationships with clients, Communication management between account holders and various departments, Feedback and compliance management, Data analysis regarding clients comments to enhance understanding of effectiveness and client needs, Partnerships management and development

Technical Support Representative

MQLSol (FinTech)
12.2014 - 01.2017
  • Customer support (via phone calls, chats and TeamViewer), Technical assistance to system and applications related issues, Account activation assistance for clients

Administrative Manager

OLKO Ukraine
05.2013 - 11.2013
  • Retail management (stock, orders, distribution, pricing), Customer support inside the stores, Stocktaking

English -Ukranian Translator

www.anastasiadate.com
06.2011 - 01.2012
  • Provide translation of spoken languages, Consecutive translation, Escort interpreter during meetings, Text\email messages translation

Mystery Shopper

AUDI, Auchan
10.2010 - 05.2011
  • Visit assigned stores and make purchases according to provided guidelines
  • Observe and evaluate the customer service provided by store employees
  • Provide detailed feedback on the overall shopping experience

Education

MBA in Business Management -

V.N.Kharkiv Karazin Univercity

BBA in Business Management -

The National Academy of State Administration

BBA in Merchandising And Buying Operations - undefined

Univercity of Merchent And Trade

Skills

    Compliance

    Sales

    Partnership Development

    Affiliate Relations Negotiation

    Financial market analyst

    Client Relationship Management

    Translation\interpreter

    Timeline

    Account Manager

    MQLSol(FinTech),adrofx.com,allpips.com,paxforex.or
    07.2017 - 03.2024

    Technical Support Representative

    MQLSol (FinTech)
    12.2014 - 01.2017

    Administrative Manager

    OLKO Ukraine
    05.2013 - 11.2013

    English -Ukranian Translator

    www.anastasiadate.com
    06.2011 - 01.2012

    Mystery Shopper

    AUDI, Auchan
    10.2010 - 05.2011

    MBA in Business Management -

    V.N.Kharkiv Karazin Univercity

    BBA in Business Management -

    The National Academy of State Administration

    BBA in Merchandising And Buying Operations - undefined

    Univercity of Merchent And Trade
    ANASTASIYA PORONKO