ANASTASIYA PORONKO
Lisbon
Summary
Resourceful Account Manager with +10 years experience in managing client accounts with excellent clients oversight, issue resolution and relationship-building expertise. Experienced in B2B, B2C and partner development
Overview
13
13
years of professional experience
4
4
Languages
Work History
Account Manager
MQLSol(FinTech),adrofx.com,allpips.com,paxforex.or
07.2017 - 03.2024
- Building and strengthening of long-lasting relationships with clients, Communication management between account holders and various departments, Feedback and compliance management, Data analysis regarding clients comments to enhance understanding of effectiveness and client needs, Partnerships management and development
Technical Support Representative
MQLSol (FinTech)
12.2014 - 01.2017
- Customer support (via phone calls, chats and TeamViewer), Technical assistance to system and applications related issues, Account activation assistance for clients
Administrative Manager
OLKO Ukraine
05.2013 - 11.2013
- Retail management (stock, orders, distribution, pricing), Customer support inside the stores, Stocktaking
English -Ukranian Translator
www.anastasiadate.com
06.2011 - 01.2012
- Provide translation of spoken languages, Consecutive translation, Escort interpreter during meetings, Text\email messages translation
Mystery Shopper
AUDI, Auchan
10.2010 - 05.2011
- Visit assigned stores and make purchases according to provided guidelines
- Observe and evaluate the customer service provided by store employees
- Provide detailed feedback on the overall shopping experience
Education
MBA in Business Management -
V.N.Kharkiv Karazin Univercity
BBA in Business Management -
The National Academy of State Administration
BBA in Merchandising And Buying Operations - undefined
Univercity of Merchent And Trade
Skills
Timeline
Account Manager
MQLSol(FinTech),adrofx.com,allpips.com,paxforex.or
07.2017 - 03.2024
Technical Support Representative
MQLSol (FinTech)
12.2014 - 01.2017
Administrative Manager
OLKO Ukraine
05.2013 - 11.2013
English -Ukranian Translator
www.anastasiadate.com
06.2011 - 01.2012
Mystery Shopper
AUDI, Auchan
10.2010 - 05.2011
MBA in Business Management -
V.N.Kharkiv Karazin Univercity
BBA in Business Management -
The National Academy of State Administration
BBA in Merchandising And Buying Operations - undefined
Univercity of Merchent And Trade
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