Summary
Overview
Work History
Education
Skills
Timeline
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André Silva

André Silva

Call Center
Mafra

Summary

Dynamic call center professional with proven expertise in optimizing operations at André. Skilled in call center technologies and customer service, consistently meeting performance metrics. Recognized for strong communication and adaptability in fast-paced environments, contributing to team success and enhancing service quality. Committed to continuous improvement and professional development.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Call Center

André
05.2024 - 05.2025
  • Streamlined call center operations by monitoring and analyzing performance metrics for continuous improvement.
  • Collaborated with team members to optimize call center performance and improve overall service quality.
  • Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
  • Contributed to the team''s success by meeting call center performance metrics consistently.
  • Managed high-volume call center queues, maintaining a professional demeanor under pressure.

Stocker at Continente

André
10.2023 - 01.2024
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • I worked as a stocker for a short period of time because it was just a reinforcement period for Christmas.

FastFood McDonald's

André
06.2022 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Escola Secundária José Saramago
Mafra
04.2001 -

Skills

Call center transactions

Call center customer service

Call center technologies

Call center operations

Call center operations experience

Call center support

Timeline

Call Center

André
05.2024 - 05.2025

Stocker at Continente

André
10.2023 - 01.2024

FastFood McDonald's

André
06.2022 - 12.2022

High School Diploma -

Escola Secundária José Saramago
04.2001 -

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