André Da Silva Pinho
Oliveira De Azeméis,01
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
easily and with fast manner can create a good rapport with customers. praise myself for professionalism in everything i do.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Agent
Global Marketing Worldwide SA
Republica Dominicana
11.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of our products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Back Office Associate EBDS
HGS - Hinduja Global Solutions
PRESTON, ENGLAND (Remote)
02.2023 - 09.2023
- Supported senior management by preparing detailed reports on business operations and performance metrics.
- Developed relationships with external vendors, negotiating contracts to secure better pricing and terms.
- Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
- Supported sales team initiatives resulting in increased revenue generation through seamless back-end support.
- Ensured timely delivery of products to customers through diligent coordination with logistics providers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns from clients.
Head Bartender
Mora Restaurante
Guernsey
03.2020 - 12.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Telemarketing Agent
Vodafone
Oliveira De Azeméis
10.2018 - 02.2020
- Completed daily cold calling and outreach to build sales pipeline.
- Cold called over potential customers per day to help with marketing efforts and increase sales.
- Boosted overall productivity by sharing best practices and offering support to colleagues when needed.
- Facilitated training sessions for new hires, enhancing their understanding of job expectations and boosting overall performance levels.
- Strengthened relationships with existing clients, resulting in increased repeat business and loyalty.
- Improved customer satisfaction through effective resolution of concerns and inquiries.
Telemarketing Agent
Meo
Oliveira De Azeméis
09.2016 - 07.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Cold called over potential customers per day to help with marketing efforts and increase sales.
- Demonstrated adaptability in adjusting call approach based on each prospect''s unique situation.
- Expanded client base by effectively presenting product information to prospects.
- Ensured compliance with all federal regulations governing telemarketing activities, mitigating risk and maintaining company reputation.
- Contributed to company growth by providing valuable feedback on marketing campaigns to improve future outreach efforts.
Bartender
Cafe Do Lago
Oliveira De Azeméis
02.2015 - 07.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Agrupamento De Escolas Oliveira Junior
Sao Joao Da Madeira, Portugal06.2017
Skills
- Data entry expertise
- Document Management
- Research and analysis
- Confidentiality Assurance
- CRM
- AutoDialer System
- Dialer System
- Compliance System
- team building
- Background in Marketing
- Sales strategy familiarity
- Customer demographics understandings
- Campaign development experience
- Promotions planning skills
- Market research expertise
- Costumer relations
- Sales proficiency
- Research and due dilligence
- Business Planning
- Staff management
- Sales and marketing
- Negotiation
- Financial Management
- Budgeting
Certification
- Photography curse
- Secretariado executivo
- copyrighting
- Atendimento ao cliente
- Tecnicas de vendas
- Introdução ao ChatGPT e suas funcionalidades
- Serviços de Recepção e atendimento ao cliente por IFRO
- Supervisor de call center e liderança por AUGE Group
- Ánalise de dados em Python por Porgramação Dinámica
- Intrudução à ciência de dados por Aprenda IA
- Inteligência Artificíal por Univerp
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Advanced
C1
French
Intermediate
B1
Italian
Intermediate
B1
Timeline
Sales Agent
Global Marketing Worldwide SA
11.2023 - Current
Back Office Associate EBDS
HGS - Hinduja Global Solutions
02.2023 - 09.2023
Head Bartender
Mora Restaurante
03.2020 - 12.2022
Telemarketing Agent
Vodafone
10.2018 - 02.2020
Telemarketing Agent
Meo
09.2016 - 07.2018
Bartender
Cafe Do Lago
02.2015 - 07.2016
High School Diploma -
Agrupamento De Escolas Oliveira Junior