Andrea Careddu

• https://www.aguahotels.pt
• Led regional operations for two Northern Portugal properties,

1-Mondim de Basto 4 Stars Hotel with :

84 keys and 5 Villa's. Two Restaurant, 1 Bar, two swimmingpools, 1 SPA

• Ranking booking.com 9.1
• ADR 178 EURO
• Annual's Occupancy 78%

1- Terra Fria 4* Hotel with:

84 Keys plus 4 vila's

1 Restaurant à la Carte

1 Bar

1 SPA

2 Swimmingpools

WEBSITE: https://www.maldronhotels.com

Property Overview – 60‑Room Luxury Resort

A refined 60‑room luxury property featuring three distinct restaurants, two event venues including a nightclub, a full‑service spa, a state‑of‑the‑art fitness center, and an Olympic‑size swimming pool. The hotel combines elevated service standards with a diverse range of premium facilities, delivering an exceptional guest experience aligned with Four Seasons’ expectations of quality, comfort, and attention to detail.

WEBSITE: https://www.perdeperaresort.it

General Manager (Consultancy Contract)

• Managed a 186‑room beachfront resort featuring two restaurants (central buffet and beachfront à la carte), three swimming pools including an adults‑only pool, a full wellness center, a day & night entertainment arena, and an in‑house DMC offering curated tours.

• Delivered strong financial performance with ADR €290, 8‑month seasonal occupancy at 80%, and a GOP of 41%.

Ranking Booking.com 9.0

• Led a team of 76 employees, ensuring luxury service consistency, operational excellence, and elevated guest experience across all departments.

website: https://www.hotellatorresardegna.com

Key Achievements – 60‑Room Luxury Property

• Directed full recruitment and talent selection for a 60‑room luxury hotel, building a high‑performing team aligned with elevated service expectations.
• Successfully extended the operating season from 4.5 to 8 months, strengthening market positioning and significantly increasing annual revenue opportunities.
• Elevated the Booking.com score from 6.8 to 9.2, through a complete service culture transformation, guest‑journey redesign, and implementation of refined luxury standards.
• Introduced Five‑Star operational protocols and led a multicultural team through a three‑month pre‑opening training program, ensuring consistent, intuitive, and anticipatory service delivery for a discerning international clientele.
• Achieved a GOP of 38%, enabling strategic reinvestment in the property, including the renovation of the main restaurant and the opening of two new à la carte venues (beachfront and poolside), each delivering an average check of €58 per guest.
• Reached 93% seasonal occupancy with an ADR of €231, positioning the hotel among the top performers in its competitive set.
• Launched a new in‑house wellness & massage center, transforming a previously outsourced department into a profitable operation generating €136,000, enhancing both guest experience and ancillary revenue streams.

WEBSITE: https://www.nicolaus.it

General Manager – Seasonal 4★ Resort (7‑Month Operation)

• Managed a 135‑room resort featuring two restaurants (served buffet and à la carte), two swimming pools, a day & night entertainment arena, private beach, tennis courts (2), football field, two beach‑volley courts, and an in‑house DMC offering curated guest tours.

• Oversaw a team of 82 employees, ensuring high‑touch service delivery and operational consistency across all departments.

• Achieved strong performance results with ADR €243 and seasonal occupancy at 98%, positioning the property among the top performers in its segment.

Raking Bookig.com 8.9

WEBISITE: https://www.coralsearesorts.com/coral-sea-water-world

Cluster General Manager – Reef Oasis Blue Bay (698 Rooms) & Coral Sea Water World (376 Rooms)

December 2017 – 2020

• Served as Cluster General Manager overseeing two large‑scale beachfront resorts, ensuring unified operational standards, service excellence, and high‑volume guest satisfaction across a combined portfolio of over 1,000 rooms.

• At Coral Sea Water World (376 rooms) managed a full leisure‑focused property featuring a served buffet restaurant, an à la carte restaurant, two swimming pools, a day & night entertainment arena, and a private beach, delivering consistent luxury service and smooth operational flow.

• Provided strategic leadership across both resorts, optimizing performance, guest experience, and cross‑property coordination in one of the region’s most complex hospitality clusters.

WEBISTE: https://www.reefoasisresorts.com

Resort Manager – Reef Oasis Blue Bay (698 Rooms)

• Managed a 698‑room luxury beachfront resort featuring five signature restaurants, multiple bars including a beachfront snack bar, three swimming pools with a prominent infinity pool, two entertainment arenas, a water‑play park, a full theatre, and a luxury spa.

• Oversaw nearly 3 hectares of landscaped gardens surrounding the villas, ensuring an immersive and refined resort environment.

• Led 278 employees, driving service excellence and operational consistency across a high‑volume property.

• Achieved a Booking.com rating of 9.1, positioning the resort among the top performers in the region.

WEBSITE: https://www.cannebianche.com/it

General Manager – Canne Bianche Lifestyle Hotel 5★ (49 Rooms)

• Led a 49‑room ultra‑luxury boutique hotel, including 12 exclusive suites with private hydro‑massage pools, delivering highly personalized, high‑touch service aligned with top‑tier luxury standards.

• Oversaw a refined guest offering featuring in‑room chef service, a luxury spa, an elegant swimming pool with a signature à la carte restaurant, and a private beachfront area.

• Achieved exceptional results with ADR €452 and a Booking.com rating of 9.6, supported by a dedicated team of 58 employees committed to excellence.

WEBISTE: https://www.arbataxpark.com

General Manager – Eco Park Resort (5 Properties, 4★ & 5★)

• Led one of the world’s most acclaimed eco‑park hospitality complexes, comprising five distinct resorts (one 5★ and four 4★), each with its own identity, service concept, and guest experience philosophy.

• Oversaw a vast 18‑hectare natural park featuring over six restaurants, six bars, a scenic peninsula surrounded by crystal‑clear waters, three entertainment arenas, and luxury villas with private beaches, ensuring a refined and immersive environment across all properties.

• Managed a total of 982 rooms with nearly 500 employees, coordinating daily arrivals and departures with a minimum stay of three nights, requiring exceptional operational planning and cross‑resort synchronization.

• Ensured seamless seasonal opening and closing processes, maintaining high service consistency despite diversified resort styles, guest segments, and operational models.

• Contributed to the resort’s recognition as the World’s Best Eco Park Resort for three consecutive years, reinforcing its global reputation for excellence in sustainable luxury hospitality.

website: https://thebayhotel.com

General Manager – The Bay Hotel (78 Luxury Rooms)

• Led The Bay Hotel through its transition from Hyatt opening to acquisition by Villa n’ Life, ensuring continuity of luxury standards and a seamless brand integration process.

• Managed a 78‑room upscale beachfront property featuring an infinity pool, a luxury spa, and two themed à la carte restaurants, delivering refined, high‑touch guest experiences.

• Achieved strong performance results with an ADR of approximately €230 and annual occupancy of 70%, positioning the hotel competitively within the luxury segment. Raking Booking.com 8.9.

• Oversaw a dynamic workforce ranging from 60 to 80 employees, adapting staffing levels to seasonal demand and high‑profile events while maintaining consistent service excellence.

WEBSITE: https://chikchikhoteis.com

Cluster Manager – Chik Chik Lubango 4★ (Angola)

• Transitioned from the Epic Sana Hotel 5★ to embrace the challenge of becoming Cluster Manager in Angola, joining the pre‑opening and operational development of Chik Chik Lubango 4★, a newly launched property within a rapidly expanding hospitality market.

• Established five‑star inspired standards and procedures, elevating the hotel’s operational culture and service delivery to luxury benchmarks uncommon in the region.

• Led full recruitment and team structuring, beginning with Portuguese department heads to ensure continuous training and capability building for local staff.

• Achieved a remarkable turnaround in less than three months, increasing occupancy from 48–50% to 80% and raising ADR from $110 to $165, significantly strengthening the hotel’s market positioning and revenue performance.

• Fully responsible for GOP, budgeting, forecasting, and strategic reporting, working closely with the Angolan ownership group AGENFOR, a holding company traditionally focused on construction rather than hospitality.

• This role required exceptional adaptability, cultural sensitivity, and operational resilience, contributing to the successful transformation of a newly opened hotel into a high‑performing asset within a challenging market.

WEBSITE: https://www.sanahotels.com/pt/hotel/epic-sana-luanda/

Joined a newly opened five‑star hotel in Luanda, the city’s second and only luxury property at the time, to lead, train, and supervise the Room Division Department across 282 rooms, three restaurants, a sky bar, casino, nightclub, and a full spa.

• Accepted this assignment to gain direct exposure to Angolan culture and operational realities, facing challenges far beyond traditional European hospitality frameworks—such as recurring water shortages, severe talent scarcity, and weekly staff turnover, requiring exceptional adaptability and leadership discipline.

• Responsible for building operational structure, implementing luxury service standards, and developing staff capabilities in an environment where formal hospitality education was nearly absent.

• Daily responsibilities included departmental coordination, KPI and budget analysis, forecasting, and continuous operational follow‑up to ensure service consistency despite extreme contextual constraints.

• This experience strengthened my resilience, adaptability, and problem‑solving skills to levels far beyond European operational demands, becoming one of the most formative chapters of my managerial career.

WEBISTE: https://www.altishotels.com/altis-avenida-hotel/

Management Experience – Altis Hotels Group (Portugal)

• Joined the Altis Hotels Group to gain direct exposure to the Portuguese hospitality market, completing a cross‑department immersion program at Altis Avenida Hotel (Rossio) across Room Division, Sales, Marketing, and Commercial Operations.

• Participated in a structured learning pathway designed under the leadership of Dr. Francisco Moser (CEO), enabling a deep understanding of the Portuguese market dynamics, guest expectations, and local business culture.

• Successfully expanded market knowledge and adapted to the country’s distinct operational and cultural frameworks, preparing for future leadership roles within international luxury groups.

• Concluded the program and returned to General Manager positions abroad after not identifying long‑term career progression opportunities within Portugal.

WEBSITE: https://designandcontract.com/it/realizzazioni/hotel-maison-moschino

General Manager – Palazzo Moschino 5★ (Pre‑Opening & Launch)

• Transitioned from leading Coluccia Design Philosophy Collection to joining the pre‑opening team of Palazzo Moschino 5★, a luxury boutique hotel developed in collaboration with the MOSCHINO brand.

• Oversaw the full pre‑opening process for a 65‑room fashion‑inspired luxury property, with interiors and design elements created directly by MOSCHINO, ensuring brand integrity and elevated guest experience.

• Led recruitment, operational setup, budgeting, and the implementation of 5‑star service standards, establishing the hotel’s operational framework ahead of launch.

• Managed day‑to‑day operations during the opening phase and supervised the training and development of the Deputy Hotel Manager, preparing them to assume full leadership upon completion of the onboarding program.

WEBISTE: https://www.felixhotels.it/hotel-la-coluccia-santa-teresa-gallura/

General Manager – Coluccia Design Philosophy Collection (49 Rooms)

• Joined the Coluccia Design Philosophy Collection in 2006, a boutique luxury brand deeply connected to Milan’s fashion scene and inspired by the artistic vision of Alberta Ferretti and the Vogue Fashion Design philosophy.

• Managed a distinctive 49‑room minimalist luxury hotel in Costa Smeralda, featuring fusion cuisine, five‑star service standards comparable to Four Seasons, Marriott Luxury, and Hyatt, and a privileged location just 50 meters from the beach.

• Oversaw a team of 72 employees, ensuring refined service delivery for an elite international clientele including Berlusconi, Madonna, Rihanna, Lenny Kravitz, Prince, Gucci, Dolce & Gabbana, Valentino, and high‑end guests from the US, Asia, and Russia.

• Directed operations in a property renowned not only as a hotel but as a living fashion stage, hosting high‑profile events and collaborations with leading designers from Milan Fashion Week, elevating the guest experience through art, style, and luxury hospitality.

• Played a key role in the conceptual and operational preparation for the future opening of Maison Moschino in Milan, contributing to the development of the Moschino Fashion Gallery project.

• Fully responsible for budgeting, staff leadership, operational standards, and the achievement of performance objectives.

• The hotel is currently operated under the FENIX Hotels group.

WEBISTE: https://www.marriott.com/en-us/hotels/millc-excelsior-hotel-gallia-a-luxury-collection-hotel-milan/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0

Deputy General Manager – Historic Marriott Hotel (Opened 1932)

• Served as Deputy General Manager in one of Marriott’s most iconic heritage properties, opened in 1932 and renowned for hosting distinguished guests throughout its history.

• Developed a deep understanding of true luxury service, working daily alongside the General Manager and overseeing all departments through structured morning briefings, KPI reviews, and linear budget analysis to ensure flawless operational alignment.

• Contributed to the hotel’s culture of excellence by preparing teams to deliver a consistent WOW experience to every guest, reinforcing high‑touch service standards across all operational areas.

• Responsible for forecasting, leadership selection, and the daily coordination of departmental activities, ensuring smooth operations and elevated guest satisfaction.

• Acted as GM on Duty during the General Manager’s absence, guaranteeing continuity of leadership and maintaining uncompromising service quality.

WEBISTE: https://www.fourseasons.com/milan/?utm_source=google&utm_medium=organicsearch&utm_campaign=tor-mil-hre-mid-seo-na&utm_content=na-na&utm_term=na

Management Training – Four Seasons Hotel Milano (Historic Convent Property)

• Completed a comprehensive managerial training program at the Four Seasons Hotel Milano, a landmark luxury property set within a restored 15th‑century convent, recognized globally for its uncompromising standards of excellence.

• Underwent a full cross‑department rotation during the first year, gaining hands‑on experience in Housekeeping, Engineering, Kitchen, Purchasing, Marketing, Finance & Accounting, Front Office, and F&B, building a holistic understanding of luxury hotel operations.

• Developed a deep appreciation for the precision, discipline, and serenity that define Four Seasons service culture, learning to uphold strict standards while cultivating an environment of respect, teamwork, and guest‑centric excellence.

• Progressively trained toward a hotel director pathway, acquiring the managerial mindset, operational discipline, and leadership approach that continue to shape my professional identity today.

• This foundational experience remains a core part of the expertise I bring to every new assignment, guiding the way I mentor teams, elevate service culture, and implement luxury standards across diverse international properties.