Andrea Ramones
Santarém
Summary
Results-driven Customer Advisor promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
Overview
3
3
years of professional experience
Work History
Customer Advisor
Concentrix, Lisboa, Unipessoal Lda
02.2024 - 08.2024
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
DJulia Cafeteria Restaurant
02.2021 - 09.2023
- Functions: host at the door, cashier, product organization, price marking, product inventory management, hygiene control and customer service.
Education
AP3 Level, Advanced -
Instituto Cultural Peruano Norteamericano, "ICPNA"
San Miguel, LimaBachelor of Science -
Educational Unit "Iberoamericano" College
Puerto Ordaz, Bolivar State5th Semester of Industrial Relations -
Andrés Bello Catholic University, Guayana Extension
Puerto Ordaz, Bolívar StateSkills
- Ability to adapt to changes
- Customer service excellence
- Active Listening
- Multitasking Abilities
- Attention to Detail
- Willingness to train in different areas
- Flexibility for schedules
- Complaint Handling
- Active Learning
- Complaint resolution
- Teamwork and Collaboration
- Customer Service
Languages
Spanish
Native language
English
Advanced
C1
Computing - Officetools
Basic Level, Basic Level, Basic Level
Nif
322483662
NISS
12172995053
Manifestação de interesse Number
291157097
Personal Information
- Age: 26
- Passport Number: 175703982
- Date of Birth: 11/10/1997
- Nationality: Venezuelan
- Marital Status: Single
Hobbies
· Languages.
· Social Media.
· Customer Service.
· Human Resources.
Additional Information
Experience in Customer Service. I believe that my level of English has helped me develop my teamwork skills and adapt quickly to different work ecosystems. My empathy, commitment, responsibility, adaptability and effort helped me to create good working relationships and allowed me to develop personally and professionally.
Interests
- Social Media.
- Human Resources.
- Languages.
Timeline
Customer Advisor
Concentrix, Lisboa, Unipessoal Lda
02.2024 - 08.2024
DJulia Cafeteria Restaurant
02.2021 - 09.2023
AP3 Level, Advanced -
Instituto Cultural Peruano Norteamericano, "ICPNA"
Bachelor of Science -
Educational Unit "Iberoamericano" College
5th Semester of Industrial Relations -
Andrés Bello Catholic University, Guayana Extension
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