Andreia Filipa Lamego Gil Mendes de Sousa
Resumo do currículo
Data-driven professional with experience in insurance operations, quality assurance, process optimisation and stakeholder support within international insurance environments. Strong analytical mindset with expertise in data validation, operational reporting, problem-solving and process improvement. Excel user with experience working with large datasets, quality control procedures and workflow automation support. Passionate about transforming data into actionable insights and currently seeking opportunities in Data Analytics, Business Intelligence or Business Analysis.
Visão geral
4
4
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Experiência profissional
Policy Administrator
Hiscox
Lisboa
2021.04 - Current
Business Operations & Data Analysis
- Analyse and process insurance information while ensuring accuracy, compliance and data integrity.
- Investigate and resolve complex business queries using analytical and problem-solving techniques.
- Perform quality assurance reviews and validation checks across operational processes.
- Monitor data quality standards and support continuous improvement initiatives.
- Work extensively with Excel and automated workflows (RPA solutions) to improve operational efficiency.
- Collaborate with multiple business stakeholders across UK operations to ensure process consistency and service excellence.
- Maintain and update operational procedures and process documentation.
- Identify opportunities for workflow optimisation and operational improvements.
- Support reporting activities and performance monitoring through accurate data management.
Leadership & Project Contributions
- Led the reorganisation of the UKSC Agencies team structure and procedures.
- Owned quality control processes and quality assurance activities.
- Created, maintained and improved operational process documentation.
- Delivered training sessions and onboarding support for new colleagues.
- Served as a key point of contact for business and operational queries.
- Acted as Backup Team Coordinator, supporting team management and task prioritisation.
Systems & Tools
- Microsoft Excel
- CRM Systems
- Magic
- Merlin
- I90
- RPA Tools
Insurance broker
Tranquilidade, Seguradoras Unidas
Benfica
2020.08 - 2021.02
- Advised clients on Life and Non-Life insurance products.
- Analysed customer requirements and presented appropriate solutions.
- Managed client information and maintained accurate documentation.
- Developed strong communication and stakeholder management skills.
Formação académica
Bachelor's Degree - Languages, Literatures and Cultures
Faculdade de Letras da Universidade de Lisboa
Lisboa 2016.09 - 2020.05
Competências
- Strong leadership skills developed through experience coordinating a team and delivering training to colleagues;
- Good ability to manage stress and perform under pressure;
- Highly organised, with strong task planning and delegation skills
- Strong communication and interpersonal skills developed through participation in events and professional experience;
- Ability to interact effectively with people in a wide range of situations;
- Versatile, dynamic, and communicative
- Strong organisational skills in all situations, with the ability to both lead and listen effectively
Languages
Mother tongue(s): Portuguese
Proficiente
English LISTENING: C1 READING: C1 WRITING: C1 SPOKEN PRODUCTION: C1 SPOKEN INTERACTION: C1
Avançado
German LISTENING: B1 READING: B1 WRITING: B1 SPOKEN PRODUCTION: B1 SPOKEN INTERACTION: B1
Intermédio
Spanish LISTENING: B1 READING: B1 WRITING: A2 SPOKEN PRODUCTION: A2 SPOKEN INTERACTION: A2
Elementar
Cronologia
Policy Administrator
Hiscox
2021.04 - Current
Insurance broker
Tranquilidade, Seguradoras Unidas
2020.08 - 2021.02
Bachelor's Degree - Languages, Literatures and Cultures
Faculdade de Letras da Universidade de Lisboa
2016.09 - 2020.05