Andreia Morais
Human Resources Manager
Lagoa
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
20
20
years of professional experience
2
2
Languages
Work History
HR Manager
Plus Natural Resources, Lda.
10.2023 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events and incentive programs.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Administrative Assistant
PVC TECH
01.2021 - 04.2023
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Solicitor
Balcão Único do Solicitador
05.2018 - 12.2022
- Scrutinized evidence thoroughly, identifying weaknesses in opposing counsel''s claims to strengthen client defense strategies.
- Built strong relationships with clients, offering tailored advice and guidance throughout legal proceedings.
- Achieved favorable outcomes for clients by effectively managing litigation cases and providing comprehensive legal advice.
- Coordinated with expert witnesses to gather valuable testimony supporting client positions during trial proceedings.
- Assisted clients in navigating regulatory requirements, ensuring compliance and mitigating potential risks.
- Conducted thorough research to ensure accurate interpretation of laws and regulations in support of client cases.
- Developed persuasive arguments for court hearings, resulting in favorable judgments for the majority of cases handled.
- Performed due diligence investigations for corporate transactions, ensuring accurate valuations and minimizing liability exposures.
- Negotiated advantageous settlements on behalf of clients, minimizing risk and exposure during litigation processes.
- Contributed to the firm''s overall success by maintaining a high rate of client retention and consistently achieving positive case outcomes.
- Participated in continuing legal education programs to stay current on industry trends and maintain expertise in specialized practice areas.
Administrative Assistant
Leadgest - Gestão De Projetos, S.A.
06.2019 - 12.2019
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Gas Station Manager
Prio Energy, S.A.
08.2015 - 02.2017
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Initiated waste reduction program by optimizing inventory ordering and storage, cutting down on excess costs.
- Coordinated with law enforcement to enhance security measures, significantly reducing incidents of theft and vandalism.
- Reduced operational costs through effective inventory management and streamlined processes.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Negotiated with suppliers to lower costs, improving store's profit margins.
- Streamlined checkout process, reducing customer wait times and enhancing satisfaction.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Analyzed sales data to identify trends and adjust stock levels accordingly, maximizing sales opportunities.
Administrative Intern
Alltrain Consultores, Lda.
07.2013 - 07.2014
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
Administrative Assistant
Heliodoro Lamy - Construções, Lda.
05.2007 - 05.2013
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Store Manager
Moura Encantada, S.A.
10.2005 - 01.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed inventory control procedures ensuring accurate stock levels were maintained whilst minimizing excess waste.
- Conducted regular performance evaluations for staff members to identify areas for improvement, set goals, and provide constructive feedback.
- Strengthened community relations through participation in local events and open houses, increasing public awareness of postal services.
- Facilitated smooth transitions during peak holiday seasons by hiring additional temporary staff members as needed.
- Improved overall productivity with the implementation of new mail processing equipment and technology.
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
Education
Certificate - Human Resources Management
Traininghouse
Faro 04.2001 -
Post-Graduate Certificate - Law
Instituto Superior Manuel Teixeira Gomes
Portimão11.2013
Bachelor of Science - Law
Instituto Superior Manuel Teixeira Gomes
Portimão, Portugal 04.2001 -
Skills
Office administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Manager
Plus Natural Resources, Lda.
10.2023 - Current
Administrative Assistant
PVC TECH
01.2021 - 04.2023
Administrative Assistant
Leadgest - Gestão De Projetos, S.A.
06.2019 - 12.2019
Solicitor
Balcão Único do Solicitador
05.2018 - 12.2022
Gas Station Manager
Prio Energy, S.A.
08.2015 - 02.2017
Administrative Intern
Alltrain Consultores, Lda.
07.2013 - 07.2014
Administrative Assistant
Heliodoro Lamy - Construções, Lda.
05.2007 - 05.2013
Store Manager
Moura Encantada, S.A.
10.2005 - 01.2007
Certificate - Human Resources Management
Traininghouse
04.2001 -
Bachelor of Science - Law
Instituto Superior Manuel Teixeira Gomes
04.2001 -
Post-Graduate Certificate - Law
Instituto Superior Manuel Teixeira Gomes
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