Andriana Biesu

Portimão,08

Summary

I am a dedicated professional with a strong interest in meeting new people, learning continuously, and helping those in need.
Throughout my career, I have developed strong skills in customer service, communication, and problem-solving.
I work well in a team and adapt quickly to different situations, maintaining a positive attitude even in challenging moments.
I strive to always offer the best possible service.
With my passion for helping and learning, I believe I have the motivation needed to contribute significantly as a cabin crew member, ensuring a safe and pleasant flight experience for all passengers.

Overview

years of professional experience

Work History

Administrative Assistant

P.E. Portugal Estate SMI, Lda, Unipessoal

10.2023 - Current

Customer service in different languages (Portuguese, English, Russian and Romanian)
Organization of documents and administrative support
Schedule coordination and communication with international clients
Problem-solving and personalized client support
Interaction with people from diverse cultures
Documentation and archiving
Creation and maintenance of financial spreadsheets to assist in budget monitoring and expense forecasting
Sorting and filing physical and digital documents to ensure organization and easy access to information
Answering telephone calls and forwarding them to the appropriate departments to ensure efficient and professional communication

Education

High School Diploma -

Manuel Teixeira Gomes Secondary School

Portimão, Portugal

07-2023

Skills

Office management
Ability to manage files and databases
Professionalism and friendliness in customer service
Confidentiality and professional ethics
Basic accounting knowledge

Strong organizational and time management skills
Empathy to understand others needs
Effective time management to prioritize urgent tasks and meet deadlines
Ability to handle unexpected situations or problems calmly and efficiently, always ensuring safety and passenger well-being
Conflict resolution skills to minimize potential incidents

Languages

Romanian

Bilingual or Proficient (C2)

English

Advanced (C1)

Portuguese