Anna Hupanova

Game Dev domain:

• Leading implementation of strategic initiatives for business growth.
• Defining project scope, milestones and task allocation to establish and maintain clear progress plans.
• Balanced multiple projects simultaneously, demonstrating strong time-management skills.
• Develop detailed project plans, manage Jira backlog (Jira Plans/Smartsheets) and ensure resource allocation aligned to the roadmap.
• Monitor progress, report metrics and escalate blockers; apply continuous improvement practices within 10+ person Scrum teams.

Real Estate domain:

• Collaborated with business, engineering and internal teams to define needs and prioritize requests across multiple stakeholders.
• Served as Technical Project & Delivery Manager for several engineering teams, balancing priorities and managing delivery risks.
• Managed costs, resources, schedules and stakeholder expectations while fostering team motivation and growth.
• Addressed day-to-day challenges proactively and led people management activities including performance reviews and career development planning.

Construction & Infrastructure domain:

• Develop and manage project plans, timelines, budgets and resources;
• Communicate project progress and status updates to stakeholders and team members;
• Identify and manage project risks and issues;
• Lead project team members and facilitate collaboration and communication;
• Ensure project deliverables are completed on time and within budget;
• Implement and maintain Scrum / SAFe within the teams;
• Conduct product release process and identify opportunities for the product improvement;

Healthcare domain:

• Schedule planning, risk management, problem-solving, regular follow up of plans;
• Managing day-to-day operational activities of an assigned project;
• Ensuring that time tracking activities are being done in accordance with established policies and resource allocations;

Internet Infrastructure and Web services domain:

• Projects planning and execution: defining project scope, goals and deliverables;
• Creating a schedule and project timeline. Implementing and managing change when necessary to meet project outputs;
• Collecting and managing the project team / Allocating project resources;
• Tracking deliverables. Presenting to stakeholders reports on progress as well as problems and solutions. Evaluating and assessing the result of the project;

• Leading and driving 3 teams to meet quality and other performance targets and expectations;
• Staff goals setting, coaching, and evaluation;
• Developing people to meet both their career goals and the organization's goals;
• Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals;
• Managing team load distribution taking into account the staff resources, department goals, and the CS department needs;

• Team selection and on-boarding;
• Monitor and provide regular reports on team progress, performance and other parameters as required;
• Collaborate with the CS QA Team Manager and CS Department Manager of the corresponding department to improve internal processes;
• Collaborate on coordination and distribution of feedback on the CS Specialists’ performance;
• Writing additional documentation/procedures on department development;

• Providing excellent customer service through e-mail and chat. Building strong customer relationships and delivering customer-centric solutions;
• Communicating customer feedback to the corresponding departments/staff in order to develop processes for better serving customers;
• Developing and maintaining in-depth product knowledge (Webhosting structure);
• Assisting with updating external client knowledgebases, as well as internal departmental documentation as required;