Annika Markakou
MIS & Operations Lead
Lisbon
Summary
Dedicated MIS & Operations Lead with a strong background in team leadership, database creation, and data quality management. Experienced in reporting, problem-solving, and implementing automation to optimize system operations. Skilled in Agile and Scrum practices, leading cross-functional teams to drive continuous improvement and streamline business processes.Open to relocate.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
MIS Team Leader | Consultant
Cognizant Technologies Solutions
02.2024 - Current
- Elevated data quality by implementing stringent validation processes, leading to greater confidence in decision-making based on MIS-driven insights for 5 different projects
- Developed comprehensive reports, forecasts for senior management, leading to improved decision making and resource allocation.
- Leading cross-functional teams, conflict resolution, coaching, and mentoring.
- Enhanced overall team efficiency by implementing Agile, Scrum, or Waterfall methodologies for system implementation and upgrades.
- Contributed to change management initiatives by effectively communicating benefits of new systems and processes to both technical and non-technical stakeholders
- Optimized database performance by conducting regular maintenance, and troubleshooting issues.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Operation Team Leader - Trust & Safety
Cognizant Technology Solutions
5 2022 - 02.2024
- Provided comprehensive support throughout hiring process, including conducting interviews, tracking headcount requests, and monitoring current staffing needs
- Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
- Weekly Business Review creation and presentation
- Innovative opportunities to automate & reduce manual interventions
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members (24) to facilitate effective issue resolution.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Subject Matter Expert
Cognizant Technology Solutions
04.2021 - 05.2022
- Innovate opportunities to automate & reduce manual interventions
- Optimization of Client's processes
- Drive culture of continuous improvement
- Coordination and implementation of on-boarding process more than 20 waves of 30+ new joiners
- Ownership of multiple database update, improvement and overview
- Report creation and data analysis on top issues impacting operations (WBR, SLA analysis)
- Work closely with assignment, quality and training team to improve processes
- Handled complex problems and issues by understanding root causes and implementing solutions.
Operational Excellence Associate
Cognizant Technology Solutions
11.2019 - 04.2021
- POC for HR, Recruitment and Operations.
- Creation and optimization of standard procedures/processes in Operations.
- Coordination and implementation of on-boarding process of new hires.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency.
- Collaborated with diverse teams in devising solutions to problems and directed organizational resources towards implementing identified solutions.
- Trained and mentored new team members in procedures.
Senior Content Analyst
Cognizant Technology Solutions
09.2019 - 11.2019
- Performed analysis and review of videos and comments following specific client's guidelines for the Greek market
Recruitment Consultant
Bluedot Careers
01.2018 - 01.2019
- Resume Screening, interview candidates (via phone or in-person) and talent acquisition
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Create and maintain comprehensive project documentation
- Reporting and Documentation management
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Administrative Coordinator - Executive Assistant
Rodiou Dancing Schools
08.2016 - 08.2018
- Handling office duties, financial and client records, and reporting
- Implementing cost reductions, developing reporting procedures
- Social Media Management, newsletter creation and Site Administration
- Assisting with special projects process improvements and budget development
- Supporting dance performances organization with more than 1500 attendees
Assistant Project Manager | Consultant
Noovar Consulting
09.2013 - 10.2015
- Meeting with prospective partners and validating economic deals
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Managed client relationships through regular check-ins and updates on project progress.
- Recruiting, training and supervising junior staff.
Executive Assistant
Noovar Consulting
02.2011 - 09.2013
- Handling basic office duties, maintaining employee and client financial records
- Established online dynamic calendars - arranging appointments, and managing databases
- Creation of loan restructuring plans for over indebted households
- Following office workflow procedures to ensure maximum efficiency
- Support lawyers/consultants with various tasks (research for cases, legal applications etc.)
- Monitor office expenditures and handle all office contracts and control inventory.
Education
Bachelor of Business Administration - Accounting & Finance
Deree - The American College of Greece
Athens, Greece 10.2005 - 10.2010
Skills
SQL, PLX, Data Studio, Microsoft Office, Google Office, Drive
Languages
Portuguese
Native language
Greek
Proficient
C2
English
Advanced
C1
Portuguese
Elementary
A2
German
Elementary
A2
Quote
Individually, we are one drop. Together, we are an ocean.
Ryunosuke Satoro
Timeline
MIS Team Leader | Consultant
Cognizant Technologies Solutions
02.2024 - Current
Subject Matter Expert
Cognizant Technology Solutions
04.2021 - 05.2022
Operational Excellence Associate
Cognizant Technology Solutions
11.2019 - 04.2021
Senior Content Analyst
Cognizant Technology Solutions
09.2019 - 11.2019
Recruitment Consultant
Bluedot Careers
01.2018 - 01.2019
Administrative Coordinator - Executive Assistant
Rodiou Dancing Schools
08.2016 - 08.2018
Assistant Project Manager | Consultant
Noovar Consulting
09.2013 - 10.2015
Executive Assistant
Noovar Consulting
02.2011 - 09.2013
Bachelor of Business Administration - Accounting & Finance
Deree - The American College of Greece
10.2005 - 10.2010
Operation Team Leader - Trust & Safety
Cognizant Technology Solutions
5 2022 - 02.2024
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