Anthony Khoury
Bytedance (TikTok)
Lisbon
3
Languages
16
years of professional experience
Results-driven Operations Specialist with 10+ years of experience across global tech operations, entrepreneurship, and management. Awarded Global Top Performer for 3 consecutive cycles at ByteDance, highlighting a strong capability to manage critical platform incidents, mitigate compliance risks, and lead high-performing teams. Combines advanced technical skills (MS Excel, CRM) with robust interpersonal leadership to optimize complex business processes. Trilingual in English, French, and Arabic.
Work History
Global Operation Specialist
1 Year 9 Months- Acted as the primary on-call point of contact for internal Sales and Ad Exchange (AdEx) teams, resolving critical issues related to ad delivery and account suspensions.
- · Global Top Performer: Awarded Top Performer globally for 3 consecutive performance cycles, recognizing exceptional KPIs, incident resolution efficiency, and impact on revenue recovery.
- Served as the Subject Matter Expert (SME) and Point of Contact for the EMEA market, integrating regional nuances and policy requirements into global operational workflows.
- Analyzed complex account suspension cases to identify root causes, maintaining platform integrity while facilitating revenue recovery for legitimate advertisers.
- Led the end-to-end onboarding and training for "new waves" of operational hires, reducing ramp-up time and maintaining high service-level agreements (SLAs).
- Review and moderate user-generated content (UGC) for policy compliance.
Operation & Ticketing Coordinator
1 Year- Handled customer inquiries efficiently at the front desk
- Answers inbound calls and emails with guidelines/goals established by clients’ contact center management
- Executed daily tasks efficiently and timely to meet operational goals
- Served as first point of contact for customer complaints, facilitating swift resolutions
- Completed daily tasks efficiently and timely.
Operations Manager/ Events Coordinator
1 Year 1 Month- Supervised venue operations, managing staff, overseeing finances, reporting, achieving sales goals, and facilitating inter-office communications.
- Recruited and trained new personnel to enhance team effectiveness.
- Oversaw inventory management processes to maintain optimal stock levels.
- Planned and promoted logistics strategies for efficient operations.
- Ensured compliance with safety, sanitation standards, and regulations.
- Implemented strategies to enhance team performance and operational workflow.
CRM Manager/ Assistant Event Ticketing Manager
5 Years 9 Months- Coached, hired, and managed staff to enhance team performance and drive operational efficiency.
- Oversaw ticket sellers across 14 branches, acted as key point of contact for vendors, and ensured high-quality customer service.
- Taking charge of creating and updating the CRM database to ensure accurate and up-to-date information.
- Created and updated CRM database to maintain accurate and current information for improved customer engagement.
- Preparing detailed sales reports for the ticketing department, providing valuable insights for strategic decision-making.
- Developing comprehensive marketing and promotional plans for events to maximize outreach and engagement.
- Acting as the primary liaison for new organizers, fostering collaborative relationships.
Logistics Sales Representative
2 Years 11 Months- Coordinated with shipping companies to arrange timely pickup and delivery of products, ensuring accuracy in shipping documentation
- Meeting with clients to present product samples, present marketing strategies, and discuss product details
- Met with clients to present product samples and marketing strategies while addressing product specifications and delivery terms
- Prepared detailed reports on various aspects of company supply chain operations to inform decision-making and strategy
Sales Representative
1 Year- Initiated contact with potential clients to identify and address their needs.
- Building and maintaining strong, long-term relationships with clients.
- Identifying upsell and cross-sell opportunities.
- Recognized potential upsell and cross-sell opportunities during client interactions.
- Provided regular reports on sales performance, highlighting progress toward goals and forecasts.
- Initiating contact with potential clients to understand their needs.
Education
Master's Degree - Business Management
Bachelor's Degree - Sports Management
Bachelor of Science - Business Management
BAC II - Sociology and Economics
Skills
Operations management
Operational efficiency
Planning and coordination
Risk mitigation
Revenue optimization
Problem-solving
Data analysis
Attention to detail
Customer relations
Multilingual communication
Teamwork and collaboration
Excellent communication
Languages
Arabic
English
French
Timeline
Global Operation Specialist
Bytedance (TikTok)
2024.08 - 2026.05Read More
Operation & Ticketing Coordinator
Al bustan International Festival
2023.01 - 2024.01Read More
Operations Manager/ Events Coordinator
Monaii Resto Lounge, Zyra by the Sea
2021.12 - 2023.01Read More
CRM Manager/ Assistant Event Ticketing Manager
Librairie Antoine – Head Office
2015.04 - 2021.01Read More
Logistics Sales Representative
Henry Heald& Co. S.A.L.
2011.02 - 2014.01Read More
Sales Representative
Fawaz Holding S.A.R.L. (Nexty)
2010.01 - 2011.01Read More
Collège de la Sagesse
BAC II from Sociology and Economics
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Arts, Science & Technology University Lebanon (AUL)
Master's Degree from Business Management
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Training And International Brokerage
Bachelor's Degree from Sports Management
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Arts, Science & Technology University Lebanon (AUL
Bachelor of Science from Business Management
Read More