Motivated, dynamic and with extensive experience in supply chain processes. Focused on customer satisfaction without compromising objectives. Capacity and extensive experience in collaborating with cross-functional teams and excellent adaptability skills. Knowledgeable Incident Manager drives effective problem solving and decision-making. Enthusiastic professional with background in analytics, troubleshooting and leading effective resolution teams.
MAIN PROJECTS
Integration of a new carrier through a third-party system into SAP
CTT for Portugal
Sending for Spain
UPS for Nordics
Azure Migration - RFH Test & Validation
Test scenarios creation
Test cases coordination and follow up
RFH Smoke Tests coordination
Bene Integration project
Working group integration in requirements discovery meetings to prepare for Bene integration
Steerco meetings follow-up
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support
Norway Synoptik Integration project
Working group integration in requirements discovery meetings to prepare for Norway integration
Steerco meetings follow-up
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support
GV Spain Speed Cube project
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support
GV Portugal Speed Cube project
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support
GVSC Rubik project
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support
GVSC LEANPOS project
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support
LRSV (Lens recommendation selection & validation)
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support
OMS (Order Management System)
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support
MES (Manufacturing Execution System)
Integrated into the hypercare team for post go-live support
Deployment & Implementation of Rever tool in RFH-Porto
Continuous Improvement Capability Checklist (CICC)
Essilor stock lens optimization project
GNFR articles and supplier list built
E-commerce project
Revision and updating of the terms of reference
Participation in the design and implementation of the RFH-Porto new layout
RFH Porto CI Warehouse assessment
ISynergy project
Complaints management