Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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ANTÓNIO BARBOSA

Incident & Change Manager / System Flow Administrator
Nogueira do Cravo - OAZ

Summary

Motivated, dynamic and with extensive experience in supply chain processes. Focused on customer satisfaction without compromising objectives. Capacity and extensive experience in collaborating with cross-functional teams and excellent adaptability skills. Knowledgeable Incident Manager drives effective problem solving and decision-making. Enthusiastic professional with background in analytics, troubleshooting and leading effective resolution teams.

Overview

21
21
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Incident & Change Manage / System Flow Administrat

GrandVision Supply Chain Portugal
6 2021 - Current
  • Coordination of Warehouse & Logistics System (Request for change & Incident prioritization and follow up)
  • Represent business & GVSC at the CAB meetings, defend and explain change requirements and assess impact of changes requested by other stakeholders to our processes
  • Support GV Supply, Demand and RFH team identifying and driving opportunities to improve the global or local SC processes
  • Ensuring that ECC product changes are developed, aligned, and synchronized with the other tools used by GrandVision & Essilor Luxottica
  • Facilitate requirements gathering, create business scenarios to be tested, execute the technical testing (SIT) and coordinate testing with business users (UAT), support in the documentation & implementation of the new processes
  • Look for resolution with other departments and if needed system consultants for order resolution
  • Proactively identify improvement opportunities and Optimize system and process to implement best practices across RFH activities
  • Incorporate Supply Chain best practices from ECC system perspective within and outside of GVSC/RFH
  • Map customers need to the best t solution
  • Monitor the order interfaces and take actions on blocked orders
  • Monitor OMS order report and take actions on blocked orders
  • Manage and ensure warehousing compliance with establish internal control procedures to maintain inventory accuracy: - Vendor & Article Master Data Setup; - Purchase requisition & VPO Creation; - Ensure price and Vendor article data are updated.
  • Played a key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
  • Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.


MAIN PROJECTS


Integration of a new carrier through a third-party system into SAP

CTT for Portugal

Sending for Spain

UPS for Nordics


Azure Migration - RFH Test & Validation
Test scenarios creation
Test cases coordination and follow up
RFH Smoke Tests coordination


Bene Integration project
Working group integration in requirements discovery meetings to prepare for Bene integration
Steerco meetings follow-up
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support


Norway Synoptik Integration project
Working group integration in requirements discovery meetings to prepare for Norway integration
Steerco meetings follow-up
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support


GV Spain Speed Cube project
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support


GV Portugal Speed Cube project
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support


GVSC Rubik project
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support


GVSC LEANPOS project
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support


LRSV (Lens recommendation selection & validation)
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support


OMS (Order Management System)
Working group integration into requirements discovery meetings to define
requirements and system alignment
Support for ECC and EWM testers
Integrated into the hypercare team for post go-live support


MES (Manufacturing Execution System)
Integrated into the hypercare team for post go-live support

Continuous Improvement Coordinator

GrandVision Supply Chain Portugal
06.2018 - 06.2021

Deployment & Implementation of Rever tool in RFH-Porto

  • Ensure training for all users
  • Follow-up of improvement ideas
  • Testing and development of new functionalities of the REVER tool (routines, problem solving)


Continuous Improvement Capability Checklist (CICC)

  • Development and introduction of a standardized tool to assess the level of integration of CI practices within the operations of the RFH through the introduction of lean methodology principles
  • Proactive participation in meetings with other RFHs sharing best practices
  • Ensure compliance with the action plan
  • Monthly follow-up meetings with CI Manager to share our local sites efforts, progress and align priorities to global CI strategic initiatives


Essilor stock lens optimization project

  • Proactive participation in meetings identifying opportunities for improvement
  • Ensure the warehouse's ability to receive lens
  • Follow-up and analysis of consumption of stock vs pbp lens
  • RFH-Porto Essilor stock lens grid built and analysis
  • Stock lens reports by OpCo


GNFR articles and supplier list built

  • Before iSynergy: Consumables management using Kanban system
  • After iSynergy supporting HQ: Set reorder point, safety stock and monthly consumption (article master setup)
  • Monitoring consumption of GNFR articles in EWM
  • Cross reference data between ECC and EWW
  • Monitoring of POs and stock out levels in ECC
  • Selection and evaluation of suppliers using the scorecard


E-commerce project

  • Construction of the new layout for e-commerce flow
  • Optimization of the picking route
  • Development of new shipping boxes for e-commerce (supplier selection, best cost-benefit ratio analysis)


Revision and updating of the terms of reference

  • Logistic conventions (lens, frames, contact lens, consumables and solutions) were reviewed and updated according to SC processes and ways of working
  • Proactive participation in meetings with the stakeholders to match the logistics requirements and identify opportunities for improvement


Participation in the design and implementation of the RFH-Porto new layout

  • Reorganization of lens and frames warehouse
  • Construction of the prototype of the conveyor entry workstations
  • Reverse flow frames Hotel, intralogistics frames hotel and frames & cases pairing hotel built
  • New intralogistics frames and lenses tray development


RFH Porto CI Warehouse assessment

  • Analyze of the current situation of the warehousing operations at RFH Porto to identify areas of improvement (using lean techniques)
  • Definition of the action plan and ensure its implementation


ISynergy project

  • Pivot of communication between the manager and the field teams
  • Support to the two logistics teams in the management and planning of their daily activities
  • SAP monitoring of inventory differences, stock discrepancies and errors


Complaints management

  • Analysis and follow-up of complaints
  • Communication with the stakeholders
  • Support to field teams in identifying and managing complaints.

Procurement Manager

Genalt Energias, Lda
03.2016 - 05.2018
  • Stock management
  • Purchasing and sales planning
  • Project leader (development of tailor-made solutions)
  • Proactively participated in face to face meetings with the stakeholders and helped create new practices.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Negotiated pricing and terms with vendors to secure best value for company.

Insurance broker

A. Teixeira De Sousa, Lda
12.2014 - 01.2016
  • Account management
  • Negotiation of objectives contracts with companies, levels of objectives by insurance line and commissioning
  • Management and acquisition of business customers, with an increase of 8% in volume in 2015 of sales
  • Promotion of mono-product customers with cross-selling, resulting in an increase of 7% in the portfolio volume already in 2015
  • Swot Analysis (Analysis of the existing portfolio with identification of strengths and weaknesses)
  • Claims management
  • Simulation / issuance of new contracts.

Procurement and Sales Manager

LCB - Embalagens Plásticas, Lda
09.2010 - 12.2014
  • Stock Management
  • Smoothing of Suppliers, with security stocks being guaranteed by themselves
  • Financial resources channeled to star products
  • ABC analysis of products by customer
  • Purchasing and sales planning
  • Customer Manager (Faurecia, Textile Cup, Borgstena, Medisp, Silampos, Flama, Fersil, Ibotec, Themaguia, Recor, Artevasi)
  • Product development in conjunction with customers and suppliers
  • Budgeting
  • Vehicle fleet management
  • Management of complaints and quality problems
  • Completion and complaints analysis to identify root causes with 8D methodology
  • Identification of internal and external non-conformities
  • Definition and implementation of the action plan
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Built relationships with customers and community to establish long-term business growth.

Head of Services

Plasticos Mariposa, Lda
03.2003 - 06.2010
  • Financial Department
  • Customer manager focused on the automotive industry (Faurecia, Simoldes)
  • Complaints Management (8D methodology)
  • Product development with customers and suppliers
  • Budgeting
  • Vehicle fleet management.

Education

Business administration -

ISVOUGA - Santa Maria Da Feira
09.2007 - 09.2008

Post - Graduate in Lean Management (CLT) -

Porto
01.2018 - 04.2019

Insurance Broker Course - undefined

Ageas portugal

Skills

undefined

Personal Information

Date of Birth: 06/20/81

Timeline

Continuous Improvement Coordinator

GrandVision Supply Chain Portugal
06.2018 - 06.2021

Post - Graduate in Lean Management (CLT) -

Porto
01.2018 - 04.2019

Procurement Manager

Genalt Energias, Lda
03.2016 - 05.2018

Insurance broker

A. Teixeira De Sousa, Lda
12.2014 - 01.2016

Procurement and Sales Manager

LCB - Embalagens Plásticas, Lda
09.2010 - 12.2014

Business administration -

ISVOUGA - Santa Maria Da Feira
09.2007 - 09.2008

Head of Services

Plasticos Mariposa, Lda
03.2003 - 06.2010

Incident & Change Manage / System Flow Administrat

GrandVision Supply Chain Portugal
6 2021 - Current

Insurance Broker Course - undefined

Ageas portugal
ANTÓNIO BARBOSAIncident & Change Manager / System Flow Administrator