António Gouveia
Lisbon
Summary
Customer-oriented professional with a strong background in hospitality and diverse experience in management, finance, and sales. Skilled in delivering exceptional customer support and adept at leveraging acquired skills to drive business growth. Seeking opportunities to apply my diverse skill set, deliver exceptional service, and embrace new challenges for personal growth within a dynamic company.
Overview
13
13
years of professional experience
Work History
CE Specialist
Kraken Digital Asset Exchange
07.2021 - 12.2022
- Bad feedback review - improving relationships with clients who left negative feedback on the platform.
- Cash deposits and withdrawals
- Assisted compliance agents in closing accounts to ensure regulatory compliance.
Verifications Agent
Kraken Digital Asset Exchange
03.2021 - 07.2021
- Reviewed new prospect KYC documents to meet requirements and efficiently handled an average of 10 KYC cases per hour, while also addressing bad feedback to ensure excellent client service.
Vacation Rental Manager
My Holidays Lda
06.2018 - 03.2020
- Managing 28 tourist apartments.
- Overseeing daily operations, including check-ins, check-outs, reservations, complaint handling, and conducting daily apartment inspections.
- Managing the team, which involves scheduling and hiring staff.
- Revenue Management.
Sommelier
Bar Nonno
01.2017 - 02.2017
Specialized focus on Australian, French, and Italian wines
Front Office Agent
International Design Hotel
01.2016 - 12.2016
F&B Managment Assistant
Grand Real Villa Italia Hotel
06.2014 - 09.2014
Professional Internship
Front Office Agent
Hotel Corinthia Lisboa
06.2011 - 09.2011
Professional Internship
Front Office Agent
Hotel Tryp Oriente
06.2010 - 09.2010
Professional Internship
Education
Bachelor of Hotel Management - Hotel Management
Estoril H. Institute For Tourism And Hotel Studies
Estoril, Portugal08.2015
Technical Education High School Diploma - Hospitality Operations Management
Estoril
Estoril, Portugal08.2012
Skills
- KYC
- Customer Service
- Cash transactions verification
- Blockchain and Cryptocurrency Education
- Customer Support and Communication
- Security and Fraud Prevention
- Communication
- Operations Management
- Revenue Management
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Timeline
CE Specialist
Kraken Digital Asset Exchange
07.2021 - 12.2022
Verifications Agent
Kraken Digital Asset Exchange
03.2021 - 07.2021
Vacation Rental Manager
My Holidays Lda
06.2018 - 03.2020
Sommelier
Bar Nonno
01.2017 - 02.2017
Front Office Agent
International Design Hotel
01.2016 - 12.2016
F&B Managment Assistant
Grand Real Villa Italia Hotel
06.2014 - 09.2014
Front Office Agent
Hotel Corinthia Lisboa
06.2011 - 09.2011
Front Office Agent
Hotel Tryp Oriente
06.2010 - 09.2010
Bachelor of Hotel Management - Hotel Management
Estoril H. Institute For Tourism And Hotel Studies
Technical Education High School Diploma - Hospitality Operations Management
Estoril
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